Kendra Duggan
Billerica,MA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Diligent and Responsible.
Ontime, Versatile and Friendly
Overview
6
6
years of professional experience
Work History
Cashier
Barnes And Noble College Bookstore
Worcester, MA
08.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Dog Daycare Assistant
A Pet's Choice
Woburn, MA
04.2020 - Current
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies
- such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Managed the schedule for clients and their Pets.
- Assisted setting up payment plans for clients.
- Worked closely with management to run a calm environment for our clients fur babies.
Aide Office Secretary
Assumption University
Worcester, MA
09.2019 - 05.2020
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Kept reception area clean and neat to give visitors positive first impression.
Store Clerk
Rite Aide Pharmacy
Billerica, MA
02.2017 - 03.2019
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MA06.2019
Skills
- Customer Relations
Timeline
Cashier
Barnes And Noble College Bookstore
08.2021 - Current
Dog Daycare Assistant
A Pet's Choice
04.2020 - Current
Aide Office Secretary
Assumption University
09.2019 - 05.2020
Store Clerk
Rite Aide Pharmacy
02.2017 - 03.2019
High School Diploma -
Billerica Memorial High School