Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Fletcher

Jersey City,NJ

Summary

Technology Operations Specialist with over 2 years of experience in system and device diagnostics and technical troubleshooting. Proficient in configuring hardware and software systems, analyzing performance data, and documenting results for process enhancement. Combines a strong customer service background with technical skills to ensure effective communication and user-focused solutions. Holds an Associate’s Degree in Computer Information Systems with expertise in programming, networking, and IT support.

Overview

4
4
years of professional experience

Work History

Technology Operations Specialist

Applause
New York, NY
10.2023 - Current
  • Installed, configured, and maintained various tech devices for usability testing and system reliability.
  • Instructed testers and end users on device operation to ensure accurate data collection.
  • Logged and analyzed results from hardware and software testing, tracking issues and performance outcomes.
  • Developed and utilized small automation programs to streamline data reporting.
  • Troubleshot and resolved technical issues through systematic testing and collaboration with IT developers.
  • Prepared summaries and reports with recommendations for improving device functionality and user experience.

Receptionist

Roosevelt Island Operating Corporation
New York, NY
05.2023 - 09.2023
  • Supported daily office operations using Windows desktop systems to manage schedules, calls, and client inquiries.
  • Performed data entry and customer information updates through the company website and internal database systems.
  • Maintained accurate digital records and organized client files to ensure efficiency and confidentiality.
  • Assisted visitors and staff with inquiries, providing excellent customer service in a fast-paced environment.

Graphic Designer Intern

Sisterz with hope & faith
New York, NY
11.2021 - 12.2021
  • Collaborated on design projects aimed at specific audiences, tailoring visuals and messaging to meet communication goals.
  • Used PowerPoint and graphic design tools to create presentations that effectively conveyed targeted messages.
  • Worked on computers and digital editing platforms to design layouts, visuals, and campaign materials.
  • Participated in feedback sessions to refine design concepts and ensure alignment with the organization’s mission and audience.

Filmmaker

Bloomberg philanthropies
New York, NY
06.2021 - 09.2021
  • Filmed and edited a short documentary project from concept to final cut using Adobe Premiere Pro.
  • Developed and produced marketing videos to support company campaigns and increase business visibility and revenue.
  • Collaborated with a creative team to plan shoots, manage production timelines, and ensure high-quality visual content delivery.
  • Applied storytelling and technical editing techniques to create professional, engaging visual materials for multiple audiences.

Education

Associate of Science - Computer Information Systems

Borough of Manhattan Community College
New York, NY
09-2025

High School Diploma -

Academy For Careers In Television And Film
Long Island City, NY
06.2022

Bachelor of Science - Computer Information Systems

New York City College of Technology
Brooklyn, NY

Skills

  • IT Support & Troubleshooting
  • Device Configuration & Maintenance
  • Data Logging & Technical Reporting
  • Programming: Python, Java, C#
  • Systems: Windows, macOS, Linux
  • Microsoft 365, Excel, PowerPoint, Adobe Suite
  • Customer Service & End-User Support
  • Communication & Team Collaboration

Timeline

Technology Operations Specialist

Applause
10.2023 - Current

Receptionist

Roosevelt Island Operating Corporation
05.2023 - 09.2023

Graphic Designer Intern

Sisterz with hope & faith
11.2021 - 12.2021

Filmmaker

Bloomberg philanthropies
06.2021 - 09.2021

Associate of Science - Computer Information Systems

Borough of Manhattan Community College

High School Diploma -

Academy For Careers In Television And Film

Bachelor of Science - Computer Information Systems

New York City College of Technology

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