Joseph Caivano
Marion,NC
Summary
IT professional with experience in cloud-based systems, backend development, and enterprise integrations, paired with strong team leadership and frontline support experience. Known for bridging People, Processes, and Technology to deliver reliable solutions in fast-paced environment. Motivated by problem-solving shaped by both technical systems and real-world, customer-facing operations, bringing a calm, solutions-first approach to complex interpersonal and technological challenges.
Overview
8
8
years of professional experience
Work History
Information Technology Specialist
Blue Streak Couriers
Jacksonville, FL
06.2022 - Current
- Built and supported cloud-based integrations using AWS (Lambda, API Gateway, S3, DynamoDB, SQS) to automate logistics workflows, process EDI transactions, and improve system reliability across partners and internal platforms.
- Developed backend applications and APIs with Python and Django, creating internal tools and services that support order management, automation, and operational decision-making.
- Managed identity, licensing, and enterprise integrations using Azure AD / Entra ID, SAML SSO, and role-based access controls to securely support internal users and applications.
- Provided IT and Help Desk support in collaboration with internal teams, troubleshooting application, access, and endpoint issues, supporting user onboarding/offboarding, and serving as a technical liaison between operations, sales, and customer service.
Service & Engagement Team Leader
Target
Fort Myers, FL
11.2017 - 06.2022
- Led and supported frontline teams in a high-volume operational environment, balancing customer experience, staffing, and real-time issue resolution while meeting performance and service-level expectations.
- Acted as an escalation point for complex issues, troubleshooting operational, system, and customer-impacting problems, and coordinating across departments to restore normal operations quickly.
- Coached, trained, and mentored team members, reinforcing process adherence, accountability, and service standards.
Education
Bachelor of Science - Computer Information System
Florida Gulf Coast University
Fort Myers, FL06-2022
Skills
- AWS / Azure AD / Entra ID
- Python & Django
- EDI Integrations
- IT Support & Troubleshooting
- User Access & Identity Management
- Incident Escalation
- Team Leadership & Training
- Customer Engagement / Service
Timeline
Information Technology Specialist
Blue Streak Couriers
06.2022 - Current
Service & Engagement Team Leader
Target
11.2017 - 06.2022
Bachelor of Science - Computer Information System
Florida Gulf Coast University