KENDRA FRANCE
Pickerington,Ohio
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Ohio Mechanical, Inc.
01.2022 - 03.2023
- Typed quotes for commercial customers.
- Entered invoices into QuickBooks.
- Entered service calls into SMART.
- General office duties as assigned.
- Answered incoming service calls.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Safety Compliance Coordinator
Forward Air
08.2019 - 08.2020
- Utilized several computer programs for report monitoring including Microsoft Excel, word, Adobe PDF.
- Researched driver information using in-house programs such as AS400/TruCom.
- Monitored external truck cameras for 1,000+ fleet drivers.
- Provided coaching to drivers with infractions on federal guidelines.
- Made continuous follow-up calls to drivers to assure safety rules are being followed.
- Entered data, generated reports, and produced tracking documents.
Claims Control Clerk
GCG, Inc, through Dawson
01.2016 - 09.2018
- Assessed incoming mail for content and timeliness based on the corresponding case, and prepared for scanning into database.
- Assisted in training and supervising new employees on correct procedures for prepping incoming mail.
- Provided peer-review and quality assurance for all scanning queues to maintain highest level of accuracy.
- Printed and prepared incoming emails to be scanned into database.
- Entered claim information daily in excel spreadsheet for departmental reports.
- Handled highly confidential information according to established privacy and confidentiality protocols.
- Utilized high volume Kodak scanners to upload claimant information into database.
Claims Control Clerk
Garden City Group, through Solutions Staffing
10.2010 - 05.2013
- Assessed incoming mail for content and timeliness based on the corresponding case, and prepared for scanning into database.
- Assisted in training and supervising new employees on correct procedures for prepping incoming mail.
- Provided peer-review and quality assurance for all scanning queues to maintain highest level of accuracy.
- Printed and prepared incoming emails to be scanned into database.
- Entered claim information daily in excel spreadsheet for departmental reports.
- Sorted and prioritized incoming faxes on in-house software.
- Handled highly confidential information according to established privacy and confidentiality protocols.
- Utilized high volume Kodak scanners to upload claimant information into database.
Dispatcher
URS- Universal Recovery Service
11.2007 - 12.2008
- Called former cable customers to schedule equipment pickup.
- Created daily work orders for field technicians.
- Maintained ongoing communication with field technicians to close out work orders in real-time.
- Re-prioritized technician routes in the event of staffing or mechanical issues.
- Updated customer accounts to reflect current equipment status.
Dispatcher
Hal-Tech
10.2006 - 11.2007
- Called new cable customers to advise of technician arrival time.
- Remotely connected customer equipment in tandem with technician.
- Maintained ongoing communication with field technicians to close out installation work orders in real-time.
- Re-prioritized technician routes in the event of staffing or mechanical issues.
Education
GED -
Jonathan Alder High School
Plain City, OHSkills
- High pressure team environments
- Extensive use of databases
- Database entry
- Multi-tasking
- Customer service
- Internet Research
- Training new hires
- QuickBooks software
- SMART Software
- Microsoft Office
- Fast Learner
- Understanding and follow-through of procedures
Additional Interests
- Proud military mother
- Notary Public, State of Ohio
- Health and fitness
- Hosting gatherings for friends and family
Timeline
Administrative Assistant
Ohio Mechanical, Inc.
01.2022 - 03.2023
Safety Compliance Coordinator
Forward Air
08.2019 - 08.2020
Claims Control Clerk
GCG, Inc, through Dawson
01.2016 - 09.2018
Claims Control Clerk
Garden City Group, through Solutions Staffing
10.2010 - 05.2013
Dispatcher
URS- Universal Recovery Service
11.2007 - 12.2008
Dispatcher
Hal-Tech
10.2006 - 11.2007
GED -
Jonathan Alder High School
Similar Profiles
Randy MulfordRandy Mulford
Machine Shop & Lab Coordinator at Ohio University, Dept of Mechanical EngineeringMachine Shop & Lab Coordinator at Ohio University, Dept of Mechanical Engineering
Sherri ZalesnySherri Zalesny
Supply Coordinator at Ohio Valley Medical Center East Ohio Regional HospitalSupply Coordinator at Ohio Valley Medical Center East Ohio Regional Hospital
Brent BrenlishBrent Brenlish
Salesperson at Epic Ohio Bounce Llc/ Ohio Mobile GamingSalesperson at Epic Ohio Bounce Llc/ Ohio Mobile Gaming
Rob BeckerRob Becker
CEO at Generation HealthcareCEO at Generation Healthcare
Jennifer GillJennifer Gill
CTAM (Community Territory Area Specialist) at Bristol Meyers-SquibbCTAM (Community Territory Area Specialist) at Bristol Meyers-Squibb