KENDRA FRANCE
Pickerington,Ohio
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Ohio Mechanical, Inc.
01.2022 - 03.2023
- Typed quotes for commercial customers.
- Entered invoices into QuickBooks.
- Entered service calls into SMART.
- General office duties as assigned.
- Answered incoming service calls.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Safety Compliance Coordinator
Forward Air
08.2019 - 08.2020
- Utilized several computer programs for report monitoring including Microsoft Excel, word, Adobe PDF.
- Researched driver information using in-house programs such as AS400/TruCom.
- Monitored external truck cameras for 1,000+ fleet drivers.
- Provided coaching to drivers with infractions on federal guidelines.
- Made continuous follow-up calls to drivers to assure safety rules are being followed.
- Entered data, generated reports, and produced tracking documents.
Claims Control Clerk
GCG, Inc, through Dawson
01.2016 - 09.2018
- Assessed incoming mail for content and timeliness based on the corresponding case, and prepared for scanning into database.
- Assisted in training and supervising new employees on correct procedures for prepping incoming mail.
- Provided peer-review and quality assurance for all scanning queues to maintain highest level of accuracy.
- Printed and prepared incoming emails to be scanned into database.
- Entered claim information daily in excel spreadsheet for departmental reports.
- Handled highly confidential information according to established privacy and confidentiality protocols.
- Utilized high volume Kodak scanners to upload claimant information into database.
Claims Control Clerk
Garden City Group, through Solutions Staffing
10.2010 - 05.2013
- Assessed incoming mail for content and timeliness based on the corresponding case, and prepared for scanning into database.
- Assisted in training and supervising new employees on correct procedures for prepping incoming mail.
- Provided peer-review and quality assurance for all scanning queues to maintain highest level of accuracy.
- Printed and prepared incoming emails to be scanned into database.
- Entered claim information daily in excel spreadsheet for departmental reports.
- Sorted and prioritized incoming faxes on in-house software.
- Handled highly confidential information according to established privacy and confidentiality protocols.
- Utilized high volume Kodak scanners to upload claimant information into database.
Dispatcher
URS- Universal Recovery Service
11.2007 - 12.2008
- Called former cable customers to schedule equipment pickup.
- Created daily work orders for field technicians.
- Maintained ongoing communication with field technicians to close out work orders in real-time.
- Re-prioritized technician routes in the event of staffing or mechanical issues.
- Updated customer accounts to reflect current equipment status.
Dispatcher
Hal-Tech
10.2006 - 11.2007
- Called new cable customers to advise of technician arrival time.
- Remotely connected customer equipment in tandem with technician.
- Maintained ongoing communication with field technicians to close out installation work orders in real-time.
- Re-prioritized technician routes in the event of staffing or mechanical issues.
Education
GED -
Jonathan Alder High School
Plain City, OHSkills
- High pressure team environments
- Extensive use of databases
- Database entry
- Multi-tasking
- Customer service
- Internet Research
- Training new hires
- QuickBooks software
- SMART Software
- Microsoft Office
- Fast Learner
- Understanding and follow-through of procedures
Additional Interests
- Proud military mother
- Notary Public, State of Ohio
- Health and fitness
- Hosting gatherings for friends and family
Timeline
Administrative Assistant
Ohio Mechanical, Inc.
01.2022 - 03.2023
Safety Compliance Coordinator
Forward Air
08.2019 - 08.2020
Claims Control Clerk
GCG, Inc, through Dawson
01.2016 - 09.2018
Claims Control Clerk
Garden City Group, through Solutions Staffing
10.2010 - 05.2013
Dispatcher
URS- Universal Recovery Service
11.2007 - 12.2008
Dispatcher
Hal-Tech
10.2006 - 11.2007
GED -
Jonathan Alder High School