Briana Eiland
Mobile,Alabama
Summary
Delivered high-quality results by managing tasks effectively and meeting deadlines. Enhanced client satisfaction by providing tailored support and solutions. Contributed to overall success through a commitment to excellence in every endeavor.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
MasTec
Pensacola, FL
04.2024 - 02.2026
- Provide day-to-day administrative support to project managers, Customer Outreach Specialists, Spears, and FPL.
- Maintain organized digital and physical filing systems
- Coordinate with field staff to collect and distribute project information
- Enter and update job-related data in company systems
- Help ensure compliance with company policies, safety documentation, and regulatory requirements
- Maintain accurate records related to power distribution projects and utility work
- Support internal communication to ensure timely flow of information
Customer Service Representative
Alabama Medical Group
Mobile, AL
07.2022 - 04.2024
- Engaged with patients at the front desk to create a welcoming atmosphere.
- Guided patients through kiosk check-in procedures to improve overall patient experience.
- Coordinated preparation and delivery of essential paperwork for patient appointments.
- Reviewed and revised patient demographic information in dual systems to uphold compliance and improve patient care.
- Engaged with nursing staff and interdisciplinary teams to ensure comprehensive understanding of patient and healthcare professional needs.
- Conducted regular inspections and implemented cleaning protocols to maintain a sanitized lobby area.
- Provided exceptional service in call center, resulting in advancement to front desk position after performance evaluation.
Home Health Aid/ Caregiver
Home helpers
11.2021 - 05.2022
- Supported patients in executing hygiene routines to promote health and comfort.
- Prepared and served nutritious meals to enhance patient satisfaction.
- Performed routine cleaning tasks to ensure a tidy and welcoming environment for residents.
- Supported patients in ambulation to promote recovery and comfort during rehabilitation.
- Provided comprehensive support to meet all patient requirements and enhance satisfaction.
Sales floor associate
Ross Dress For Less
10.2020 - 05.2021
- Oversaw the organization and upkeep of assigned merchandise to ensure efficient stock management.
- Engaged with customers to understand needs and effectively directed them to desired items throughout store.
- Oversaw the preparation and distribution of new inventory, enhancing operational efficiency and product accessibility.
- Executed checkout assistance and return processing to streamline customer experience and ensure operational efficiency.
Cashier
Walmart
08.2018 - 08.2019
- Engaged with customers to enhance their shopping experience and satisfaction.
- Supported customers during checkout to ensure efficient transaction completion.
- Maintained orderly and hygienic cashier lane to support efficient transaction processes.
- Guided customers in identifying and retrieving products to enhance shopping experience.
- Executed periodic stocking procedures to maintain optimal product presentation and accessibility.
- Facilitated efficient return process by placing unwanted merchandise back on shelves to optimize inventory management.
- Oversaw evaluation and processing of damaged goods to minimize losses and maintain operational efficiency.
Education
High school diploma - undefined
Theodore High School
Theodore, AL05.2018
Skills
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Facilitated effective communication strategies to enhance team collaboration
Executed task-oriented strategies to enhance operational efficiency
Facilitated collaborative efforts among team members to achieve project goals
Leveraged advanced computer skills to enhance operational efficiency
Assisted in managing multiple tasks simultaneously to support team objectives Coordinated daily activities to ensure smooth workflow Provided support in prioritizing tasks to meet deadlines
Thrived in dynamic, high-pressure environments, demonstrating adaptability and resilience
Timeline
Administrative Assistant
MasTec
04.2024 - 02.2026
Customer Service Representative
Alabama Medical Group
07.2022 - 04.2024
Home Health Aid/ Caregiver
Home helpers
11.2021 - 05.2022
Sales floor associate
Ross Dress For Less
10.2020 - 05.2021
Cashier
Walmart
08.2018 - 08.2019
High school diploma - undefined
Theodore High School