Briana Eiland
Mobile,Alabama
Summary
Delivered high-quality results by managing tasks effectively and meeting deadlines. Enhanced client satisfaction by providing tailored support and solutions. Contributed to overall success through a commitment to excellence in every endeavor.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
MasTec
04.2024 - 02.2026
- Provide day-to-day administrative support to project managers, Customer Outreach Specialists, Spears, and FPL.
- Maintain organized digital and physical filing systems
- Coordinate with field staff to collect and distribute project information
- Enter and update job-related data in company systems
- Help ensure compliance with company policies, safety documentation, and regulatory requirements
- Maintain accurate records related to power distribution projects and utility work
- Support internal communication to ensure timely flow of information
Customer Service Representative
Alabama Medical Group
07.2022 - 04.2024
- Engaged with patients at the front desk to create a welcoming atmosphere.
- Guided patients through kiosk check-in procedures to improve overall patient experience.
- Coordinated preparation and delivery of essential paperwork for patient appointments.
- Reviewed and revised patient demographic information in dual systems to uphold compliance and improve patient care.
- Engaged with nursing staff and interdisciplinary teams to ensure comprehensive understanding of patient and healthcare professional needs.
- Conducted regular inspections and implemented cleaning protocols to maintain a sanitized lobby area.
- Provided exceptional service in call center, resulting in advancement to front desk position after performance evaluation.
Home Health Aid/ Caregiver
Home helpers
11.2021 - 05.2022
- Supported patients in executing hygiene routines to promote health and comfort.
- Prepared and served nutritious meals to enhance patient satisfaction.
- Performed routine cleaning tasks to ensure a tidy and welcoming environment for residents.
- Supported patients in ambulation to promote recovery and comfort during rehabilitation.
- Provided comprehensive support to meet all patient requirements and enhance satisfaction.
Sales floor associate
Ross Dress For Less
10.2020 - 05.2021
- Oversaw the organization and upkeep of assigned merchandise to ensure efficient stock management.
- Engaged with customers to understand needs and effectively directed them to desired items throughout store.
- Oversaw the preparation and distribution of new inventory, enhancing operational efficiency and product accessibility.
- Executed checkout assistance and return processing to streamline customer experience and ensure operational efficiency.
Cashier
Walmart
08.2018 - 08.2019
- Engaged with customers to enhance their shopping experience and satisfaction.
- Supported customers during checkout to ensure efficient transaction completion.
- Maintained orderly and hygienic cashier lane to support efficient transaction processes.
- Guided customers in identifying and retrieving products to enhance shopping experience.
- Executed periodic stocking procedures to maintain optimal product presentation and accessibility.
- Facilitated efficient return process by placing unwanted merchandise back on shelves to optimize inventory management.
- Oversaw evaluation and processing of damaged goods to minimize losses and maintain operational efficiency.
Education
High school diploma - undefined
Theodore High School
Theodore, AL05.2018
Skills
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Timeline
Administrative Assistant
MasTec
04.2024 - 02.2026
Customer Service Representative
Alabama Medical Group
07.2022 - 04.2024
Home Health Aid/ Caregiver
Home helpers
11.2021 - 05.2022
Sales floor associate
Ross Dress For Less
10.2020 - 05.2021
Cashier
Walmart
08.2018 - 08.2019
High school diploma - undefined
Theodore High School