KENDRA FRANCIS
The EyeDoctors, Optometrists
Washington
1
Language
7
years of professional experience
Detail-oriented professional with 10+ years of customer-facing retail experience and 2 years in county office operations, specializing in records management and public service. Skilled in cash handling, database use, clerical workflows, and staff training; known for accurate documentation, strong organizational ability, and a commitment to taking on greater responsibility to improve processes and support team and community outcomes.
Knowledgeable optical technician with little background (3 months) in optical technology. More experienced in pretesting patients before seeing the OD, calibrating and maintaining optical instruments, contributing to improved operational efficiency. Demonstrated expertise in troubleshooting technical issues and providing exceptional customer service.
Work History
Optical Technician
3 Months- Verified prescriptions and lens options before dispensing finished eyewear for patients.
- Adjusted, repaired, and aligned frames to improve comfort and wearability.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Cleaned, adjusted and lubricated instruments, enabling correct and safe operations.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured pupillary distance, segment height, and frame fit for accurate eyewear fabrication.
Deputy of Register of Deeds
1 Year 8 Months- Filed, recorded, and indexed legal documents including deeds, mortgages, affidavits, and death certificates, ensuring accuracy of public records. Maintained and corrected property and land indexes, reflecting current ownership across Washington County to support informed property transactions. Assisted title researchers and public with record searches, ensuring compliance with state recording requirements and office procedures to facilitate access to vital information.
- Processed deeds, mortgages, liens, and plats with strict attention to recording standards and statutory requirements.
- Indexed land records accurately to support efficient public access and reliable document retrieval.
- Verified document completeness, legal descriptions, and filing fees before accepting records for entry.
Assistant Manager
1 Year 9 Months- Oversaw daily store operations and supervised team members to deliver excellent customer service and efficient store performance. Performed daily audits and cash reconciliations, managed safe deposits and cash handling procedures, and placed inventory orders for store and kitchen supplies. Trained and coached staff, handled point-of-sale transactions, maintained merchandising and cleanliness standards, and followed corporate policies and reporting requirements.
- Managed daily store operations, ensuring smooth workflow across cashier, food service, and merchandising functions.
- Trained and coached team members on customer service, safety, and company procedures.
- Oversaw inventory controls, including ordering, stock rotation, and shrink prevention.
Cashier
2 Years 10 Months- Operated point-of-sale registers and processed transactions accurately, ensuring cash handling adhered to company policies. Maintained store cleanliness and organized merchandising, restocked shelves and cooler items, prepared coffee service for customers, and supported manager with inventory counts and administrative tasks.
Education
High School Diploma
- Kansas Connections Academy is a home school program that I went through my senior year of high school so I could maintain a full time job at the time.
- GPA: 3.2
Skills
Customer Service - Experienced
Cash Handling - Experienced
Paperwork Oriented - Experienced
Office Experience - Experienced
Organizational Skills - Experienced
Databases - Experienced
Clerical skills - Experienced
Computer Operation - Experienced
Optical sales
Optical terminology
Verbal and written communication
Effective communication
Active listening
Organizational skills
Clear communication
Effective multitasking
Attention to detail
Glasses repair
Appointment setting
Insurance processing
Patient testing
Diagnostic imaging
Insurance billing
Appointment scheduling
Patient recordkeeping
Visual field testing
Optical troubleshooting
Frame fitting
Optical billing procedures
Optical dispensing
Optical measurements
Languages
English
Full Professional
Timeline
Optical Technician
The EyeDoctors, Optometrists
07.2026 - CurrentRead More
Deputy of Register of Deeds
Washington County Courthouse
09.2024 - 05.2026Read More
Assistant Manager
Casey’s
11.2022 - 08.2024Read More
Cashier
Handymart
10.2019 - 08.2022Read More
Kansas Connections Academy
High School Diploma
Read More