Summary
Overview
Work History
Education
Skills
Timeline

Kendra Frederick

White Plains,MD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Social Service Representative

DC Government
06.2022 - Current
  • Process approximately 50 application weekly for public assistance programs for needy individuals and families
  • Analysis and adherence to agency’s policy and procedures while processing customers’ applications for benefits
  • Determine eligibility for Snap, Cash Assistance, and Medicaid (MAGI or Non-Magi) benefits programs
  • Authorize, revise, continue, or discontinue DHS benefits as state and federal law require
  • Conduct Interviews with applicants who are applying or schedule to re-certify for benefits.

Digital Video Evidence Technician

WMATA Police Department
08.2021 - 06.2022
  • Perform in-depth intelligence analysis in support pertaining to the agency operations and situational occurrences
  • Operate and recover 20 + images and videos of criminal offenses occurred on or near public transportation for internal and external investigations from CCTV, bus, and rail car hard drives
  • Monitor station activity in real-time and assist law enforcement with pertinent information about details of events, suspects, and victims
  • Process law enforcement requests and subpoenas for digital video evidence of criminal incidents
  • Maintain physical and digital record of evidence according to policy
  • Effectively communicate agency’s policy and order of operation with various law enforcement authorities as well as lawyers via email and phone.

Case Manager

District Of Columbia Government
09.2002 - 08.2021
  • Developed and implemented comprehensive case management plans to to address detained inmates needs and goals.
  • Assisted clients in navigating legal services while being detained.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Participated in interdisciplinary team meetings to coordinate case planning for case loads of 75-150 detained inmates.
  • Provided leadership, guidance and support to staff members.

Labor Relations Representative-Volunteer

International Association Of Machinists
09.2014 - 02.2017
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Participated in labor-management meetings to discuss labor issues.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Provided expertise on labor and employment laws to help employers make more effective decisions.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership
  • Negotiated collective bargaining agreements

Education

Master of Science - Human Resources

University of Maryland, College Park, MD
05.2024

Graduate Level Certificate - Human Resource Management

University of Maryland, College Park, MD
12.2022

Bachelor of Science - Criminal Justice

Kaplan University, Davenport, IA
09.2014

Some College (No Degree) - SAVRAA- Certified Sexual Assault Counselor

Network For Victims Recovery DC, Washington DC

Skills

  • Labor Relations
  • Employment Law
  • Time Management
  • Communications Strategies
  • Microsoft Office
  • Social services knowledge
  • Customer service skills

Timeline

Social Service Representative - DC Government
06.2022 - Current
Digital Video Evidence Technician - WMATA Police Department
08.2021 - 06.2022
Labor Relations Representative-Volunteer - International Association Of Machinists
09.2014 - 02.2017
Case Manager - District Of Columbia Government
09.2002 - 08.2021
University of Maryland - Master of Science, Human Resources
University of Maryland - Graduate Level Certificate, Human Resource Management
Kaplan University - Bachelor of Science, Criminal Justice
Network For Victims Recovery DC - Some College (No Degree), SAVRAA- Certified Sexual Assault Counselor

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Kendra Frederick