Isaiah Owaraojo
45352 Daveno Sq, Sterling,VA
Summary
My objective is to obtain a position within the Department of Human Services where I can assist the citizens of the District of Columbia in determining their eligibility for Medical,Snap and TANF benefit. Additionally, I hope to assist in making them self-sufficient. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Social Service Representative
Department of Human Services
02.2020 - Current
- Presented customers with information, referrals and assistance accessing resources such as snap benefit, Tanf and medicaid.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Evaluated and addressed individual customer needs and concerns.
- Acted as role model for customers by exhibiting positive behaviors.
- Administrating public assistance programs in ESA including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance program (SNAP), and Medical Assistance (MA)
- Utilizes eligibility systems and other sources of electronic and paper information to look up case history, understand current eligibility, and identify any required actions from the customer or DHS
- Works effectively within and across teams, leveraging job aids, templates, and other written materials to complete task assigned by supervisor
- Identified community resources to support customers
- Documented customer progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for customers
Social Service Assistant
Department of Human Services
02.2016 - 01.2020
- Receive incoming medical renewals/recertification forms
- Additionally, ensure renewals/re certification are screened for accuracy prior to registering.
- Diligently check that all Recertification received are date stamped.
- Once registered recertification, also prepare transmittal so that renewal can be assigned to Social Service Representative [workers] for processing
- Answer all incoming calls from other agencies and customers that are inquiring about their benefits or for general information
- Review all incoming mail and distribute it as necessary
- Receive all incoming medical applications from various hospitals to which I date stamp and process requests for transmittal to Social Service Representatives for further processing.
- Discussed available program, services with customers and outlined procedures to facilitate smooth engagement in program processes.
- Working at front desk to put customers information into pathos and scan their documents into dims, for case worker to be process.
- Created communication strategies to meet customers objectives.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Bachelor of Science - Banking And Financial Support Services
University of Ado
NigeriaAssociate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VASkills
- Experience with customer service and relations
- Experience with word processing applications;
- Proficient in MS Office applications (ie Word, Excel, PowerPoint, Outlook)
- Benefits
- Customer service
- Forms
- Managing
- Mandarin Chinese
- Marketing
- Materials
- Excel
- MS Office applications
- Outlook Power Points Word processing
- Adobe software proficiency
Languages
Chinese (Mandarin)
Timeline
Social Service Representative
Department of Human Services
02.2020 - Current
Social Service Assistant
Department of Human Services
02.2016 - 01.2020
Bachelor of Science - Banking And Financial Support Services
University of Ado
Associate of Applied Science - Cyber Security
Northern Virginia Community College
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