Years as a Dental Assistant Experience
Kendra Gaston
Manager
Arvada,CO
Summary
Energetic Office Manager with a strong passion for dentistry bringing advanced organizational and business expertise to enhance workflows. Skilled at supporting day-to-day operational functions and accomplishing business goals. Attentively assists office staff and customers while identifying opportunities for improvement.
Overview
9
9
14
14
Years as a Patient Registration
2
2
Years as an Executive Manager
Work History
Customer Relations Executive
Camp Bow Wow
Boulder, CO
08.2022 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.Conducted interviews with potential employees in order to assess their skills and qualifications.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Directed safety operations and maintained clean work environment to adhere to PACFA requirements.
- Support a Multi-unit camp with locations in Boulder, Golden and Arizona.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Coordinated training programs for new employees and existing staff members.
- Monitored attendance records and leave requests for accuracy and completeness.
- Handled employee discipline and termination to address policy infractions.
Personal Relations/ Marketing
International Taekwondo Academy
Arvada , CO
09.2021 - Current
- Efficiently facilitated the integration of new students and their families into the ITA community.
- Created partnerships with other martial arts schools
- Managed logistics and operations for multiple events and tournaments.
- Promote events and ensure successful setup, organization, and problem-solving for all staff.
- Participated in global conference calls to facilitate future partnerships.
Patient Registration Associate
Kaiser Permanente
Wheat Ridge, CO
01.2008 - 08.2022
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Cross-trained other departments on registration processes as needed.
- Coordinated special projects assigned by supervisor or management team.
- Developed strategies to ensure efficient workflow during peak periods.
Dental Assistant
Advanced Dental Arts
Arvada, CO
09.2001 - 01.2008
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Educated patients on treatment procedures and post-procedure home care.
Education
Some College (No Degree) - Dental Assistant Program
Front Range Community College
Westminster, CO05-1999
High School Diploma -
Arvada West High School
Arvada, CO05-1998
Skills
- Business Administration
- Customer Relationship Management
- Performance Evaluations
- Team training and development
- Interpersonal Skills
- Staff Motivation
- Human Resources Leadership
- Change Implementation
- Problem Resolution
- Facility Management
- Profit and loss accountability
- Multitasking and Time Management
References
References available upon request.
Certification
DANB Certified 1999
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Relations Executive
Camp Bow Wow
08.2022 - Current
Personal Relations/ Marketing
International Taekwondo Academy
09.2021 - Current
Patient Registration Associate
Kaiser Permanente
01.2008 - 08.2022
Dental Assistant
Advanced Dental Arts
09.2001 - 01.2008
Some College (No Degree) - Dental Assistant Program
Front Range Community College
High School Diploma -
Arvada West High School
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