Antonio Glenn
Vicksburg,MI
Summary
A customer service professional seeking a remote role, using my excellent interpersonal and problem-solving skills. Committing to driving customer satisfaction and bottom-line growth for the company. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Grand Rapids, MI
09.2024 - Current
- Conducted market research to identify potential buyers and sellers of real estate.
- Answered incoming calls from clients and provided customer service assistance.
- Researched title documents to ensure accuracy and completeness prior to closing transactions.
- Reviewed contracts for accuracy before submitting them to attorneys for review.
- Negotiated terms between buyers and sellers in order to reach an agreement acceptable to both parties.
Customer Service Representative
American Liberty Group
Milwaukee, WI
07.2022 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
West America Mortgage Company
Gurnee, IL
02.2019 - 03.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
GED -
College of Lake County
Grayslake, IL05-2013
Skills
- Order Verification
- Payment Collection
- Punctual and Reliable
- Complex Problem-Solving
- Exceptional written and verbal communication skills
- Excellent sense of direction
- Problem-Solving
- Courteous and polite demeanor
- Customer Service
- Client Relationship Management
- Documentation And Reporting
Certification
- CPR First Aid
- HIPPA certified
Timeline
Delivery Driver
Amazon
09.2024 - Current
Customer Service Representative
American Liberty Group
07.2022 - 08.2023
Customer Service Representative
West America Mortgage Company
02.2019 - 03.2020
GED -
College of Lake County