KENDRA GLOVER
Saint Albans,New York
Summary
Medical Device Sales Representative with 7 years of experience is seeking to expand my comprehensive operations and management experience through strategic relationships, increase in customer base and maximize my account management skills. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
25
25
years of professional experience
Work History
Sales Consultant NYC
Dempsey Uniform and Linen Supply
New York
01.2023 - Current
- Call on business owners and senior-level decision makers to promote our services by phone, social media, email, and in-person to promote our products and solutions
- Act as a Solutions Expert
- Help prospective customers identify uniform rental and linen service solutions which are customized for their business needs
- Present competitive solutions to help customers improve the quality of the products they receive while lowering their total spend.
Marketing Woundcare Representative
Vasocare
Queens
06.2018 - 12.2022
- Established relationships with physicians specializing in internal medicine, vascular surgery, and podiatry through targeted cold calling efforts
- Provided service to established accounts by handling inventory supplies and processing Lymphedema pump orders in Brooklyn and Queens
- Provided educational sessions demonstrating correct product usage to Medical professionals including Internal Medicine Doctors, Vascular Doctors, Nurses, and other staff
- Recommended changes in products and services after analyzing customer needs and competitive market trends
- Successfully acquired new accounts through effective communication with vascular surgeons and internal medicine doctors
Marketing Representative
InjuryDocsNow
Melville
08.2021 - 03.2022
- Marketed to No Fault/ Worker’s Compensation Attorneys on behalf of group of partnering Multi Specialty Doctors
- Scheduled Lunches/Dinners for Multi-Specialty Doctors with No Fault/Worker’s Compensation Attorneys where the Multi-Specialty Doctors would explain how they would coordinate patient care for the Attorney’s client’s needs
- Assisted with sending Attorneys clients to appropriate Multi-Specialty Doctors that offered a team approach to healthcare
- Built consistent relationships between the Attorneys and Multi-Specialty Doctors by following up encouraging the Attorneys to send clients to appropriate Multi Specialty Doctors.
DME Specialist
APlus Medical Supply
Brooklyn
08.2009 - 08.2019
- Educated patients on appropriate usage of medical equipment such as compression stockings, nebulizers, and urinary bags while addressing their queries
- Provided proper training to patients on the operation of medical equipment
- Regularly performed observations, measurements, and tests at different stages as outlined by the quality control plan
- Maintained current understanding of HIPAA regulations, processing benefits claims, medical terminology, and other relevant procedures
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Developed and maintained databases to track progress of program implementation
- Prepared periodic reports on project performance, including indicators, milestones, and other related information
Senior Facilitated Enroller
Healthfirst
Manhattan
01.2005 - 05.2009
- Marketed Medicaid products to all interested eligible candidates
- Reduced Enrollment rejections by 7%.
- Exceeded enrollment goals by successfully acquiring more than 300 new customers during the specified quarter in 2007
- Analyzed enrollment data to produce accurate reports
- Ensured clients and prospects were well-informed about available services
- Evaluated applicant data against guidelines to determine eligibility for economic assistance
Inbound Call Center Customer Relations Representative
Sears Teleservices
AL
02.2004 - 09.2004
- Provided quality customer service with a high-volume central processing and distribution
- Responded to customer calls and inquiries regarding product orders
- Expedited and facilitated the escalation of customer service issues
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management.
Outbound Call Center Assistant Branch Manager
West Teleservices
AL
12.1999 - 10.2003
- Maintained call center equipment in good working order to maximize productivity
- Developed quality employees within call center to take over leadership positions
- Established and oversaw performance targets for call center associates
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets
- Managed quality programs to reduce overdue compliance activities.
Education
Associates - Business Administration -
Southeast College
01.2001
Skills
- Microsoft Office
- Sandler Training
- Strategic Planning
- Sales Strategies
- Inventory Management
- B2B Sales
Timeline
Sales Consultant NYC
Dempsey Uniform and Linen Supply
01.2023 - Current
Marketing Representative
InjuryDocsNow
08.2021 - 03.2022
Marketing Woundcare Representative
Vasocare
06.2018 - 12.2022
DME Specialist
APlus Medical Supply
08.2009 - 08.2019
Senior Facilitated Enroller
Healthfirst
01.2005 - 05.2009
Inbound Call Center Customer Relations Representative
Sears Teleservices
02.2004 - 09.2004
Outbound Call Center Assistant Branch Manager
West Teleservices
12.1999 - 10.2003
Associates - Business Administration -
Southeast College
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