Kendra Harris
Mount Olive,NC
Summary
Proactive customer service representative with extensive experience in managing inquiries and facilitating smooth transactions. Skilled in data entry and problem-solving, contributing to improved customer satisfaction and streamlined operations. Eager to leverage these skills in a dynamic retail environment.
Overview
14
14
years of professional experience
Work History
Overnight Stocker
Wal Mart
Mount Olive, North Carolina
02.2023 - Current
- Maintained organized merchandise displays to enhance shopping experience.
- Utilized pallet jacks and forklifts for efficient product movement throughout facility.
- Provided prompt customer assistance by locating products and answering inquiries.
- Organized racks, shelves, and bins to maximize product accessibility and visibility.
- Applied case cutting techniques for accurate sorting of stock loads.
- Regularly removed expired and overripe items to uphold quality standards.
Customer Service Representative
Humana CenterWell Pharmacy
Raleigh, North Carolina
11.2012 - 06.2026
- Handled 40+ inbound calls daily, ensuring timely responses to inquiries.
- Reviewed claims and processed copay payments, facilitating smooth transaction experiences for members.
- Tracked member orders and communicated pharmacy benefits, ensuring clarity and support for members.
- Managed medicine overrides and prescription refills efficiently.
- Provided drug pricing and copay information to assist members.
- Recorded customer interactions for follow-up, improving issue resolution and fostering customer satisfaction.
- Collected and entered demographic and insurance details into the database accurately.
- Utilized multiple computer systems to gather information while managing tasks simultaneously.
Education
High School Diploma -
William G Enloe High School
Raleigh, NC05-2004
Skills
- Inventory management
- Stock organization
- Data entry
- Point of sale
- Customer service
- CRM management
- Problem-Solving Skills
- Communication Skills
- Interpersonal Skills
Accomplishments
Served as a Subject Matter Expert. Cross - trained in various roles to better serve customers needed. Exceeded performance metrics consistently, earning recognition as top performance within the team. Trained and mentored new customer service team members on company policies, procedures, and best practices.
Timeline
Overnight Stocker
Wal Mart
02.2023 - Current
Customer Service Representative
Humana CenterWell Pharmacy
11.2012 - 06.2026
High School Diploma -
William G Enloe High School