Kendra Hawkins
Glen Burnie,MD
Summary
Driven healthcare professional with a strong passion for the industry, leveraging extensive knowledge of medical terminology, patient care, and administrative duties to excel in a rewarding career. Committed to providing exceptional healthcare services and ensuring optimal patient outcomes. Eager to contribute skills and expertise in a dynamic healthcare setting that values dedication, compassion, and continuous growth.
Overview
12
12
years of professional experience
Work History
Patient Precertification Associate
Medstar Health
10.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
Patient Account Representative
Luminis Health
04.2019 - 10.2023
- Demonstrates Proficient Use of Practice Management Software: Efficient utilization of billing system database to update facility file and patient demographic information; assures correct balance of charge and payment batches, bank deposits, and proper reconciliation. Ability to edit a claim and send/receive claim notes in the billing system.
- Competence with Insurance Issues: Demonstrated ability to post charges, payments, adjustments, and knows how to work unpostables. Understands the credit, collection, and zero pay work lists and knows how to effectively use them. Demonstrates the ability to understand and utilize kick codes correctly and shows competence with coding knowledges
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
Operating Room Liaison
Luminis Health
04.2015 - 04.2019
- Supports, comforts and assists families of surgical patients on the day of surgery, traveling back and forth continuously between the Operating Room, Surgery Center, Post Anesthesia Care Unit and the patient's families
- Collaborate with nursing staff, volunteers, support staff, surgeons in order to facilitate and support timely and private communication and information on the patients progress to families and/or friends throughout the entire perioperative process
Surgical Supply Chain Tech
Anne Arundel Medical Center
05.2012 - 04.2015
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
Education
Associates of Science in Medical Billing and coding -
Ultimate Medical Academy
Tampa, FL06.2019
Diploma -
Broadneck Senior High
Annapolis, MD06.2011
Skills
- EPIC
- Athena
- Microsoft
- Powerchart (Med Connect)
- Tonic
- Tavoca
- Time Management
- Microsoft applications proficiency
- Documentation And Reporting
- Exceeding Customer Expectations
- Attention to Detail
Timeline
Patient Precertification Associate
Medstar Health
10.2023 - Current
Patient Account Representative
Luminis Health
04.2019 - 10.2023
Operating Room Liaison
Luminis Health
04.2015 - 04.2019
Surgical Supply Chain Tech
Anne Arundel Medical Center
05.2012 - 04.2015
Associates of Science in Medical Billing and coding -
Ultimate Medical Academy
Diploma -
Broadneck Senior High
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