Overview
Work History
Education
Skills
Timeline
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Anna Ishak

Weare,NH

Overview

5
5
years of professional experience

Work History

Precertification Specialist - Team Lead

Elliot Health System
Manchester, New Hampshire
07.2023 - Current
  • Secure prior authorizations for interventional pain procedures such as epidural steroid injections, nerve blocks, spinal cord stimulators, and radiofrequency ablations
  • Collaborate with billing, scheduling, and clinical departments to minimize delays in patient services and reduce claim rejections
  • Verify insurance benefits and obtained prior authorizations for diagnostic procedures, surgeries, and specialist referrals to ensure timely patient care
  • Coordinate regularly with medical device sales representatives to set up trial scheduling, ensure timely delivery of equipment (e.g., spinal cord stimulators, infusion pumps), and verify payer requirements
  • Serve as a knowledgeable point of contact for providers, addressing insurance questions and expediting same-day authorizations for injection procedures in a fast-paced clinical setting

Department Assistant

Elliot Health System
Manchester, New Hampshire
08.2022 - 07.2023
  • Performed various administrative duties, communicated with patients via phone, MyChart, or email, scheduled appointments, managed medical records and documents, and assisted with incoming and outgoing referrals.
  • Preceptor to new employees
  • Managed teams of 5+ employees and monitored projects to ensure progress
  • Instrumental in the essential department functions and crucial day to day logistics, including project management, team scheduling and meeting facilitation, dashboard & report maintenance
  • Built workflow improvement projects, create job aide tools to help with effective scheduling, and support with edits for clinic templates

Server/ Care Assistant

The Residence of Silver Square
Dover, New Hampshire
09.2020 - 04.2023
  • Officiated and communicated residents' likes and dislikes to one food service director and one dining room manager for menu planning purposes and overall resident satisfaction.
  • Accommodate 65 residents needs such as helping housekeeping and laundry services, preparing, and serving meals and snacks

Education

Bachelor of Science - Health Management and Policy

University of New Hampshire
Durham, NH
05.2023

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Tableau
  • Epic
  • Patient Care
  • HIPAA Compliance
  • Cultural Competency
  • Problem solving
  • Workflow improvement

Timeline

Precertification Specialist - Team Lead

Elliot Health System
07.2023 - Current

Department Assistant

Elliot Health System
08.2022 - 07.2023

Server/ Care Assistant

The Residence of Silver Square
09.2020 - 04.2023

Bachelor of Science - Health Management and Policy

University of New Hampshire

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Anna Ishak