Kendra H. Brown
Chatom,AL
Summary
To obtain an employment in the medical field as a Medical Administrative Assistant or Pharmacy technician with a reputed company to help others.
I am a highly motivated, highly energetic professional with10 + years of retail customer service skills. I have strong organizational and communication skills, with the ability to work in a fast-paced environment. Exceptional customer service and problem solving skills are also among my strong points. I can handle multiple responsibilities while being both flexible and versatile. I work well with all levels of people, as well as being able to work independently. I am committed to continued excellence whether it be informal or formal education.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger Pharmacy
Yorktown, Virginia
10.2018 - 11.2024
- Work closely with Pharmacist and input prescriptions, dispense and to perform a post fill audit after the pharmacist on the prescription
- Perform daily out of date checks on all medications
- And help the pharmacist return them in a timely manner
- Restock all pharmacy supplies and verify on which ones we need to order
- Clean the Pharmacy
- Friendly customer service skills during drop-off and pick-up prescriptions
- And maintain Patient confidentiality
- Answer multiple phone lines in a timely manner
- 757-947-1244
Certified Pharmacy technician
CVS Careplus Pharmacy
Newport News, VA
05.2016 - 08.2018
- Work closely with pharmacists and use medication input software to safely and accurately dispense medications
- Provide friendly customer service at prescription drop-off and pick-up counters
- Efficiently answer multi-line phone system and process high volume of order requests
- Regularly complete paperwork and enter prescription and insurance billing information into patients profile correctly
- Strictly maintained customer and patient confidentiality
- Phone: (757)928-0860
Pharmacy associate/cashier
Rite Aid Pharmacy
Grafton, VA
12.2012 - 05.2016
- Works directly with customers in person and on the phone
- Being friendly and approachable, and willing to help anyone
- Great listening and speaking skills , as they are often a go between for customers and pharmacists, relay information between the two parties
- Restock merchandise and supplies for the pharmacy and store when needed
- Keep records of what materials are coming in and out of the pharmacy
- Phone: (757)898-5466
- Pharmacist: Bert Plemmons
Sales Clerk ( Sunglasses Dept.)
Navy Exchange
San Diego, CA
08.2010 - 04.2012
- Described merchandise to customers
- Demonstrated that customers come first by serving with a sense of urgency
- Placed special merchandise orders for customers
- Shared product knowledge with customers, while making personal recommendations
- Worked as a team member to provide the highest level of customer service
- Phone: (619)544-2100
- Dept Manager: Melissa Reyes
Sales Associate ( Electronics)
Walmart
Waynesboro, MS
04.2004 - 06.2009
- Maintained friendly and professional interactions
- Verified that all merchandising standards were maintained on a daily basis
- Greeted in a timely fashion, while quickly determining their needs
- Built relationships with customers and the community to promote long-term business growth
- Phone: (601)735-9716
- Assistant Manager: Tim Cochran
Education
Pharmacy Technician and Medical Administrative Assistant Training Program
Florida Gulf Coast University/Lutgert College of Business
06.2013
High School -
Washington Co. High School
05.2003
Skills
- Customer service oriented
- Fast and efficient
- Mathematical aptitude
- People person
- Listening skills
- Flexible, will to pitch in when needed
- Proficient in POS and register systems
- Cash handling accuracy
- Merchandising expertise
- Inventory control
- Communication skills
- Organizational skills
- Friendly and approachable
- MS word
- Internet research
- Coordination
- Inventory management
- Customer service
- Telephone reception
Certification
- Virginia Certified Pharmacy Technician
- December2016 – Present
- National Certified Pharmacy Technician
- November2017 – Present
- National Certified Medical Administrative Assistant
- July2014 – Present
Timeline
Pharmacy Technician
Kroger Pharmacy
10.2018 - 11.2024
Certified Pharmacy technician
CVS Careplus Pharmacy
05.2016 - 08.2018
Pharmacy associate/cashier
Rite Aid Pharmacy
12.2012 - 05.2016
Sales Clerk ( Sunglasses Dept.)
Navy Exchange
08.2010 - 04.2012
Sales Associate ( Electronics)
Walmart
04.2004 - 06.2009
Pharmacy Technician and Medical Administrative Assistant Training Program
Florida Gulf Coast University/Lutgert College of Business
High School -
Washington Co. High School