Kendra Herboltzheimer
Millersport
Summary
Accomplished Medical Assistant with a proven track record at Mount Carmel Health, excelling in patient care and medical records management. Skilled in specimen collection and providing emotional support, I significantly improved patient satisfaction. Expert in prioritizing tasks and managing medical documents, my dedication ensures high-quality healthcare services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nationally Registered Medical Assistant
Mount Carmel Health System Inc.
Canal Winchester, OH
08.2020 - Current
- Restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as medical history, medication information, symptoms, allergies, and vitals.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Nationally Registered Medical Assistant
Mount Carmel Health
Columbus, OH
04.2022 - 12.2022
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Nationally Registered Medical Assistant
Hometown Urgent Care
Groveport, OH
03.2016 - 07.2021
- Handled insurance verification processes with accuracy, ensuring patients were aware of their coverage details and financial responsibilities before receiving medical services.
- Maintained compliance with HIPAA regulations by safeguarding confidential patient information during record-keeping processes.
- Performed phlebotomy, injections, and other clinical tasks with precision, adhering to strict infection control protocols.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Nationally Registered Medical Assistant
Premier Medical Care
Columbus, OH
10.2015 - 03.2016
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Handled insurance verification processes with accuracy, ensuring patients were aware of their coverage details and financial responsibilities before receiving medical services.
- Maintained compliance with HIPAA regulations by safeguarding confidential patient information during record-keeping processes.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Nationally Registered Medical Assistant
Bosley Inc
Dublin, OH
09.2014 - 10.2015
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Home Health Aide
Life Inc
Columbus, OH
02.2014 - 12.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Phlebotomy Instructor
Ohio School of Phlebotomy
Columbus, OH
11.2024 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
Education
Graduate Certificate - Medical Assisting
Everest Institute
Gahanna07-2014
Certificate of Technical Studies - Dental Assisting
C-Tech
Newark05-2013
High School Diploma -
Watkins Memorial High School
Pataskala, OH05-2013
Skills
- Specimen collection
- First aid
- Procedure assistance
- Prioritizing stat orders
- Appointment setting
- Medical records management
- Vital signs measurement
- Direct patient care
- Electronic health records
- Specimens collection and processing
- CPR
- Insurance authorizations
- Immunization administration
Certification
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Nationally Registered Certified Medical Assistant
Since 2014
Timeline
Phlebotomy Instructor
Ohio School of Phlebotomy
11.2024 - Current
Nationally Registered Medical Assistant
Mount Carmel Health
04.2022 - 12.2022
Nationally Registered Medical Assistant
Mount Carmel Health System Inc.
08.2020 - Current
Nationally Registered Medical Assistant
Hometown Urgent Care
03.2016 - 07.2021
Nationally Registered Medical Assistant
Premier Medical Care
10.2015 - 03.2016
Nationally Registered Medical Assistant
Bosley Inc
09.2014 - 10.2015
Home Health Aide
Life Inc
02.2014 - 12.2016
Graduate Certificate - Medical Assisting
Everest Institute
Certificate of Technical Studies - Dental Assisting
C-Tech
High School Diploma -
Watkins Memorial High School