Kendra Hickman
Springfield,OH
Summary
Proactive and detail-oriented professional with a proven track record at Kroger and Assurant, enhancing customer satisfaction and process efficiency. Excelled in policy review and customer service, achieving high accuracy levels and positive client feedback. Mentored staff and implemented process improvements, demonstrating exceptional time management and attention to detail.
Overview
17
17
years of professional experience
Work History
Cashier
Kroger
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Hazard Insurance Processor
Assurant
10.2007 - Current
- Continuously improved professional skills through participation in training sessions and industry conferences related to hazard insurance practices.
- Proactively identified opportunities for process improvements within the department, implementing new strategies that led to increased efficiency and positive outcomes for clients.
- Enhanced claim processing efficiency by meticulously reviewing and analyzing hazard insurance documents.
- Improved customer satisfaction rates with timely and accurate processing of insurance applications.
- Effectively utilized company software systems for accurate data entry, document management, task tracking, communication channels among different stakeholders involved in the process.
Education
Associate Of Arts - Education
Clark State Community College
Springfield, OH06.2002
Skills
- Policy Review
- Insurance terminology
- Customer Service
- Time Management
- Attention to Detail
Timeline
Cashier
Kroger
10.2023 - Current
Hazard Insurance Processor
Assurant
10.2007 - Current
Associate Of Arts - Education
Clark State Community College
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