Summary
Overview
Work History
Education
Skills
Personal Information
Awards Organizations
Timeline
ProjectManager

Kendra Howard

Atlanta,GA

Summary

Dynamic and enthusiastic professional with extensive experience in VIP client management, travel coordination, and high-pressure logistics from a career in television production. Recognized for delivering white-glove service to high-profile networks such as NETFLIX, VH1, NBCUniversal, and BET. Created seamless premium experiences while resolving challenges with discretion and urgency. Excited to bring proven skills in hospitality, communication, and crisis management to American Airlines.

Overview

14
14
years of professional experience

Work History

Project Manager

Entertainment Partners
01.2017 - Current


  • Frequently participated in creative brainstorming sessions to develop innovative and breakout ideas for the creation and production of various segments
  • Delivered VIP-level service to high-profile talent, executives, and celebrity guests, ensuring discretion, comfort, and a seamless experience on and off set.
  • Coordinated complex logistics, including nationwide travel arrangements, on-site accommodations, schedules, and last-minute itinerary adjustments for cast and crew.
  • Acted as the primary liaison for talent, executives, and stakeholders, addressing needs proactively and resolving unexpected challenges with professionalism and urgency.
  • Thrived in fast-paced, high-pressure environments, balancing multiple priorities while meeting strict deadlines without compromising quality or service.
  • Maintained exceptional attention to detail, from hospitality requests to production schedules, to guarantee smooth operations and client satisfaction.
  • Built long-term relationships through personalized, attentive service, leading to consistent repeat collaborations and trust from high-value clients.
  • Conducted a candidate screening process involving reviewing resumes, screening candidates, and conducting pre-employment assessment.
  • Coordinated panel projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments, and managed the onboarding process
  • Researched and booked locations for creative scene concepts
  • Tracked project costs and maintained thorough and accurate records of project details, including plans, budgets, and progress

Learning & Development Coordinator

Amazon
01.2012 - 01.2018
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Managed new employee orientation training process for more than 6 employees each year.
  • Worked with senior management in creating standard work and new processes through process map visuals (PMV)
  • Created and published shared portal website for internal employee access to training programs and visual projects
  • Managed and track effectiveness and adherence of training programs to ensure standard work is followed by conducting surveys and documented progress observations
  • Facilitated and maintained training calendars, and partnered with Human Resources with new hire onboarding
  • Created a computerized ticket reporting process to steam line the communications between Training and other departments
  • Created various visual aids, posters, and edited existing training power points for Marketing and other departments

Education

Bachelor of Arts - Mass Media Arts

Clark Atlanta University
01.2019

Skills

  • Effective organizational skills
  • Strong communication skills
  • VIP & Premium Guest Service
  • Travel & Logistics Coordination
  • Crisis & Conflict Management
  • Communication & Relationship Management
  • High-Pressure Environments
  • On-site production management
  • Analytical thinking skills
  • PC Operating Skills
  • Mac Operating Skills

Personal Information

Awards Organizations

  • Lambda Pi Eta Communications Honors
  • Phi Kappa Phi National Honors Society

Timeline

Project Manager

Entertainment Partners
01.2017 - Current

Learning & Development Coordinator

Amazon
01.2012 - 01.2018

Bachelor of Arts - Mass Media Arts

Clark Atlanta University

Similar Profiles

CREATE PROFILE
Kendra Howard