Kendra Huery
Houston,TX
Summary
A health information representative with over 6 years of experience in optimizing healthcare operations through innovative appointment scheduling and meticulous information management. Demonstrates a keen ability to streamline office communications and enhance data accuracy, fostering a collaborative team environment. Committed to advancing patient care, ensuring compliance with healthcare regulations, and elevating visitor satisfaction through strategic problem-solving and organizational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Inkids Behavioral Health
Houston, United States
01.2025 - Current
- Analyzed data to boost treatment efficacy, fostering family communication and engagement.
- Collaborated with BCBAs to ensure treatment plans achieve measurable success and client progress.
- Facilitated family involvement, enhancing treatment outcomes through effective communication.
- Provided compassionate care, building trust and improving therapy session engagement.
- Implemented tailored behavior intervention plans, resulting in significant client skill acquisition.
Information Representative
MD Anderson Cancer Center
Houston, United States
09.2023 - 08.2024
- Facilitated patient and visitor interactions, enhancing satisfaction and reducing wait times.
- Provided accurate hospital information, ensuring a welcoming and efficient environment.
- Collaborated with departments to streamline processes, improving visitor experience.
- Maintained professionalism in fast-paced roles, contributing to a positive hospital atmosphere.
- Promoted a compassionate atmosphere for patients and families, enhancing their comfort during hospital visits.
Patient Coordinator
Central Home Health
Houston, United States
03.2020 - 08.2023
- Coordinated care plans, enhancing outcomes and satisfaction through precise patient scheduling.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and contributing to a more efficient office workflow.
- Cultivated strong relationships with patients, enhancing trust and communication, which led to noticeable gains in patient retention and referral rates.
- Monitored patient outcomes through data analysis, identifying trends that informed care adjustments and optimized treatment plans.
- Developed educational materials for patients, empowering them with knowledge about their health, which significantly improved adherence to care plans.
Patient Coordinator/scheduling
Autumn Leaves Retirement Home
Houston, United States
01.2017 - 02.2020
- Ensured resident safety, enhancing quality of life through compassionate care and support.
- Supported daily activities, fostering independence and well-being among residents.
- Resolved health concerns promptly, maintaining high levels of resident satisfaction.
- Contributed to a supportive environment, positively impacting residents' lives.
- Maintained accurate records of residents' health status and care plans, ensuring quality care.
Education
Bachelor of Science - Health Sciences
Liberty University
Lynchburg, VAAssociates of Biology - undefined
Houston Community College
HoustonHigh School Diploma - undefined
Klein Oak High School
HoustonSkills
- Epic/Microsoft Software
- Customer Service
- Problem Solving
- Time Management
- Appointment Scheduling
- Information Management
- Critical Thinking
- Attention to Detail
- Organizational Skills
- Multitasking
- Healthcare Compliance
- Patient Satisfaction
- Health Records
Certification
- Basic Life Support
- Certifications
Timeline
Registered Behavior Technician
Inkids Behavioral Health
01.2025 - Current
Information Representative
MD Anderson Cancer Center
09.2023 - 08.2024
Patient Coordinator
Central Home Health
03.2020 - 08.2023
Patient Coordinator/scheduling
Autumn Leaves Retirement Home
01.2017 - 02.2020
Associates of Biology - undefined
Houston Community College
High School Diploma - undefined
Klein Oak High School
Bachelor of Science - Health Sciences
Liberty University