Kendra Hughes
Joplin,MO
Summary
Detail-oriented professional with 16 years of experience, adept in maintaining high data accuracy and updating records. Excelled in roles requiring meticulous review of information and effective communication. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Remote Authorization Specialist
Teleperformance Augusta
Augusta, GA
10.2015 - Current
- Review patient medical histories and insurance coverage to verify proper authorization for healthcare services
- Collaborate with physicians to secure additional patient information, ensuring comprehensive communication
- Authorization intake specialist
- Coding
- Manage patient records and billing documentation upholding stringent standards for data accuracy
- Assist members with scheduling member appointments
- Assisted providers verifying member insurance
Sales Agent Representative
Neovox
Carthage, MO
05.2014 - 11.2015
- Developed and sustained client partnerships by initiating successful prospecting strategies, resulting in increased engagement and opportunity for product presentations
- Customized sales tactics to meet individual customer needs, ensuring a closer match between product offerings and client objectives
- Resolved customer concerns with exemplary service, fostering business expansion through deliberate networking and adept management of professional relationships
Sales Representative
Communication Solutions
Joplin, MO
08.2012 - 05.2014
- Fostered client rapport and satisfaction by actively listening and providing customized solutions to meet their unique requirements
- Excelled in customer service, attaining a top-tier satisfaction ranking through adept resolution of issues and strategic expansion of customer base via cold calling and networking
Customer Service Call Center Agent
Teleperformance USA (Aegis)
Joplin, MO
11.2010 - 08.2012
- Addressed customer inquiries and resolved issues, contributing to improved customer satisfaction and efficient resolution of concerns
- Managed an average of 100 calls per shift, handling account registrations, information dissemination, and promotion of products and services
Childcare Provider
God's Desire Learning Center
Muskogee, OK
07.2007 - 11.2010
- Implemented rigorous sanitation protocols to ensure a safe and healthy environment conducive to early childhood development
- Developed and delivered a curriculum that enhanced social, emotional, and cognitive development, complementing this with consistent parent engagement on children's progress and daily activities
Education
High School -
Muskogee High School
Muskogee, OK01.2007
Skills
- MS Office
- Self-Motivated
- Supervision
- Documentation and Paperwork
- Applicant Engagement
- Communications
- Customer Service
- Effective Communication Skills
- Appointment Scheduling
- HIPAA Compliance
- Claims Management
- Medical terminology expertise
- Insurance Verification
- Applicant support and service
- Application assessment
- Documentation and paperwork
- Data Entry
- Chat
- Relationship Development
- Problem Resolution
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Attention to Detail
- Critical Thinking
- Organizational Skills
- Time Management
- Problem-Solving
- Remote
- Recordkeeping and data input
- Effective communication skills
- Medicaid knowledge
- Telephone Etiquette
- Policy Interpretation
- Income verification
- Benefits Administration
- Microsoft Office
- Documentation And Reporting
Timeline
Remote Authorization Specialist
Teleperformance Augusta
10.2015 - Current
Sales Agent Representative
Neovox
05.2014 - 11.2015
Sales Representative
Communication Solutions
08.2012 - 05.2014
Customer Service Call Center Agent
Teleperformance USA (Aegis)
11.2010 - 08.2012
Childcare Provider
God's Desire Learning Center
07.2007 - 11.2010
High School -
Muskogee High School
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