Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Jackson

Delhi,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Call Center Representative

TTEC
REMOTE
01.2021 - Current
  • Updated customer accounts, addresses and contact information within call management databases.
  • Consulted with customers to resolve service and billing issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Call Center Representative

Alorica
REMOTE
01.2019 - 11.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers to resolve service and billing issues.

Education

Diploma -

Madison High School
Tallulah, LA
05.2007

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Complaint resolution
  • Payment Processing
  • Product Knowledge
  • Gathering information
  • Calm disposition
  • Database Research
  • Training experience
  • Documentation And Reporting

Timeline

Call Center Representative

TTEC
01.2021 - Current

Call Center Representative

Alorica
01.2019 - 11.2021

Diploma -

Madison High School
Kendra Jackson