Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Call Center Representative
TTEC
REMOTE
01.2021 - Current
Updated customer accounts, addresses and contact information within call management databases.
Consulted with customers to resolve service and billing issues.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Call Center Representative
Alorica
REMOTE
01.2019 - 11.2021
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained strong call control and quickly worked through scripts to address problems.
Consulted with customers to resolve service and billing issues.