Kendra J. Franks
New Market,MD
Summary
Experienced leader with a strong background in team guidance, project management, and strategic goal achievement. Excels in developing efficient processes, maintaining high standards, and aligning efforts with organizational objectives. Known for a collaborative approach and commitment to excellence. Extensive military and patient care experience make this individual an excellent and well-qualified asset to any organization. Honorable retirement from the United States Navy after 20 years of service in laboratory technology and nuclear medicine. Continues to uphold the tradition of excellence and commitment to service, as demonstrated by a passion to serve fellow veterans and the community at large as a social worker.
Overview
29
29
years of professional experience
Work History
Social Work Care Manager
Frederick Health Hospital
02.2020 - Current
- Overseeing and coordinating the care of individuals by assessing their needs, developing personalized treatment plans, facilitating communication between healthcare providers and clients
- Patient advocacy
- Progress monitoring of treatment plans
- Resource management
Social Work Care Manager (INTERNSHIP)
Meritus Medical
08.2018 - 05.2019
- Completed psycho, social, and mental assessments, intervention, healthcare coordination, and transition planning
- Implement necessary patient discharge plan (skilled nursing facility/medical equipment), ensure appropriate information for follow-up care, and referral to other related services
- Facilitate child protection process of assessment and referral
- Completed EPIC training
Internship
Veteran Affairs Medical
08.2017 - 05.2018
- Internship duties: Evaluate veteran appropriateness for applicable program assignment through a standardized interview process, use of scales and indices
- The collected evidence is organized into an official SOAP note, reviewed, and signed off by supervisor and then placed in the veteran’s electronic health record
- The DOM program is an integral component of the Veteran Health Administration’s mental health continuum of care
- There are 5 individual programs that fall under the main umbrella of the DOM
- Each program supports active clinical rehabilitation (inpatient/outpatient) care for veterans with mental illness, substance abuse, homelessness, post-traumatic stress disorder, and compensated work therapy
Hospital Corpsman
United States Navy
01.2012 - 12.2016
- Command Fitness Leader/Navy Drug Program
- Hand selected to assume the duties as the Command Fitness Leader for over 2500 military personnel
- Managed all elements of the physical readiness program and developed a functional fitness program that revitalized and inspired a culture of fitness that contributed to an overall 95% pass rate
- Established the first integrated Fitness Enhancement Program for joint service personnel enhancing mission readiness for Army, Navy, and Air Force
- Digitized over 6,000 fitness records, which reduced storage requirements and improved tracking efficiency
- Assistant Command Drug Urine Program Coordinator; administered, controlled, and coordinated urine drug screens for over 2500 personnel in compliance with Department of Defense Policy, maintaining zero discrepancies for 13 months
Leading Petty Officer Radiology
United States Navy
01.2010 - 12.2012
- Developed and strictly enforced Personnel Qualification Standard process that maximized output, enhanced proficiency, and increased competency by 50%
- Spearheaded the improvement process for Directorate Career Development Program for 127 Sailors
- Performance resulted in 95% retention rate
- Directly responsible for the successful implementation of a work center timecard and verification reporting audit system
- Improvement process increased the compliance rate to 98.8% for 38 active duty and civilian personnel
Nuclear Medicine Technologist
United States Navy
01.2010 - 12.2012
- Managed one of the largest directorates in the Command overseeing 120 personnel
- Direct influence and proficient management significantly improved the overall performance, operation, and productivity with use of continuous education/training and optimizing the utilization of manpower
- Superior multitasking ability effectively operated as the sole Nuclear Medicine technologist while providing administrative support to Directorate Senior Enlisted Leader
- Adhered to stringent Nuclear Regulatory Commission policies resulting in zero discrepancies and accreditation with distinction during the 2011 Naval Radioactive Audit
- Managed 2 mission critical watchbills which effectively aligned 560-man hours of support for 90 watchstanders allowing for zero liberty incidents
Naval School of Health Sciences
01.2008 - 12.2010
- Awarded naval enlisted classification 8416, Nuclear Medicine Technologist
Advanced Laboratory Technologist
United States Navy
01.1996 - 12.2008
- Awarded naval enlisted classification 8406, Advanced Laboratory Technologist
- Worked independently as sole microbiology weekend technologist
- As the Advanced Medical Laboratory Student Coordinator and Nursing Orientation facilitator, contributed to the professional growth and development of over 200 Sailors
- Operated as the sole laboratory technologist on Diego Garcia; she devoted over 150 off-duty hours to emergent care (EMT/EVOC first responder), identified systemic problems, revamped internal procedures and restructured the lab which improved functionality and overall delivery of comprehensive healthcare to 3,200 active duty/DoD personnel and contract employees
- Supervisor, Point of Care Testing, monitored over 1100 healthcare professionals, ensuring compliance with current directives
- Direct leadership of department led to 2007 College of American Pathologist survey which resulted in zero discrepancies and accreditation with distinction
Education
Master of Social Work -
Salisbury University
Hagerstown, MD12.2019
Bachelor of Arts - Social Work
Salisbury University
Hagerstown, MD05.2018
Certificate - Nuclear Medicine Technology
American Registry of Radiologic Technologists
11.2010
Bachelor of Science - Human Services
University of Phoenix
San Diego, CA10.2003
Associate’s - Health Science Lab Technology
The George Washington University
Washington, DC01.1998
Skills
- Basic Life Support Certified
- Computerized Patient Record System (CPRS)
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- EPIC/NAVIHEALTH
License
LMSW – Master, 25743, 01/31/20
Professional References
- Jackie Dinterman, Director Care Management, Frederick Health Hospital, Frederick, MD, 21701, jrdinterman@frederick.health, (240)566-3546
- Kimberly Roelke, Supervisor Care Management, Frederick Health Hospital, Frederick, MD, 21701, kroelke@frederick.health, (240)566-3268
- Anne Chillingworth Shaffer, MSW, LSW (PA), Program Advisor, USM-Hagerstown Site Coordinator, Salisbury University (USMH), School of Social Work, Hagerstown, MD, 21740, acshaffer@salisbury.edu, (240)527-2751 / (412)997-5261
- Mr. Roye Mobley, Command Master Chief (Ret), Senior Military Analyst, Lead Instructor Naval Institute, Annapolis, MD, 21402, Royemobley67@gmail.com, (619)888-0219
- Mrs. Janeen Mathies, Former Military Supervisor, United States Army, MAJ, Former Chief Environmental Health Officer, Janeen.mathies@gmail.com, (724)601-4443
Awards Membership
Navy and Marine Corps Commendation Medal (2) for meritorious achievement and service of distinction., United States Navy Good Conduct Service Medals (6) for 20 years of continued service., Military Outstanding Voluntary Service Medal (over 500 hours of volunteer service)., Phi Alpha Honor Society, Salisbury University, 2017 – 2020, National Association of Social Workers, current, Academic Distance Learning Committee, Salisbury University, Dec. 2017 – 2020
Timeline
Social Work Care Manager
Frederick Health Hospital
02.2020 - Current
Social Work Care Manager (INTERNSHIP)
Meritus Medical
08.2018 - 05.2019
Internship
Veteran Affairs Medical
08.2017 - 05.2018
Hospital Corpsman
United States Navy
01.2012 - 12.2016
Leading Petty Officer Radiology
United States Navy
01.2010 - 12.2012
Nuclear Medicine Technologist
United States Navy
01.2010 - 12.2012
Naval School of Health Sciences
01.2008 - 12.2010
Advanced Laboratory Technologist
United States Navy
01.1996 - 12.2008
Master of Social Work -
Salisbury University
Bachelor of Arts - Social Work
Salisbury University
Certificate - Nuclear Medicine Technology
American Registry of Radiologic Technologists
Bachelor of Science - Human Services
University of Phoenix
Associate’s - Health Science Lab Technology
The George Washington University
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