Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Johnson

Flint,Michigan

Summary

Driven Operations Assistant with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

20
20
years of professional experience

Work History

Dispatcher

LaserShip
04.2022 - Current
  • Directed dispatching, routing and tracking of 50 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 20 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions.

Direct Care Worker

Bower's AFC
03.2018 - 11.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented vitals, behaviors and medications in client medical records.
  • Administered medication as directed by physician.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Patient Care Tech

Sugar Bush
04.2013 - 10.2013
  • Administered medication to residents, prepare nutritional meals/snacks Care for hospice/dementia patients, ADL’s, record vitals
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Medical Assistant Extern

Benedict and Associates
11.2012 - 01.2013
  • Prepare patients for examinations and obtained patient histories and vitals Set-up exam and treatment rooms with necessary instruments Basic lab test: blood draws and collected patient urine specimens/urinalysis Performed EKG's and administered injections as instructed by physician Maintained patient files, record and other information Assisted physicians in preparing for major/minor surgeries and exams Call in patient prescriptions as directed by physician
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collected histories, vitals and current complaints via patient interviews.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Assistant Manager

Alternative Services Incorporated
08.2004 - 07.2011
  • Maintained appropriate personnel/administrative records and policies/procedures of the agency Completed Financial Management Procedures and oversaw staff members
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Education

Medical Assistant Certificate -

Ross Medical Education Center
Flint, Michigan

GED -

Mott Adult High School
Flint, MI
01.2000

Skills

  • Employee Performance Reviews
  • Reading Comprehension
  • Updating Logs
  • Fleet Maintenance
  • Positive Communication Skills
  • Dispatch Collaboration
  • Dispatch Coordination
  • Daily Reports
  • Microsoft Office
  • Phone Dispatch
  • Driver Communications
  • Customer Communication

Timeline

Dispatcher

LaserShip
04.2022 - Current

Direct Care Worker

Bower's AFC
03.2018 - 11.2020

Patient Care Tech

Sugar Bush
04.2013 - 10.2013

Medical Assistant Extern

Benedict and Associates
11.2012 - 01.2013

Assistant Manager

Alternative Services Incorporated
08.2004 - 07.2011

Medical Assistant Certificate -

Ross Medical Education Center

GED -

Mott Adult High School

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Kendra Johnson