Kendra Jones
Washington,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goals are to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Innovative Life Solutions
Washington, DC
07.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Program Leader
Boys And Girls Club Of Greater Washington
Washington, DC
07.2022 - 07.2023
- Conducted audit inspections and independent checks to verify parts and materials.
- Stayed current on guidelines to maintain compliant program operations.
- Implemented well-received activities and events.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Modernized instructional plans and educational approaches to enhance student learning.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
Mail Carrier
United States Post Office
Upper Marlboro, MD
06.2017 - 07.2022
- With clean driving record and extensive familiarity with local communities, thoroughfares and streets
- Delivered mail and packages to recipients while safely performing job functions and meeting deadlines
- Excellent planning and communications skills enabled desired results
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Willingness to take on added responsibilities to meet team goals
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills., Directly interacted with customers to deliver mail, packages and ordered goods
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Distributed mail on foot to residences and businesses, delivering to an approximate number of customers per shift
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Receptionist/Administrative Assistant
Controp USA
Germantown, MD
05.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor of Science - Chemistry
University of Maryland
12.2016
Skills
- Address management system
- Route Navigation
- Time Management
- Self-Motivated
- Conflict Resolution
- Attention to Detail
- Planning and Coordination
- Training and Development
- Clerical Support
- Leadership
- Analytical and Critical Thinking
- Problem-Solving
- Google Workspace
- Project Oversight
- Policy Development
- Positive Reinforcement Methods
- Safety Awareness
- Policy Improvements
- Program Leadership
- Team Supervision
- Microsoft Office
- Strategic Planning
- Operational Leadership
- Crisis Situations
Timeline
Direct Support Professional
Innovative Life Solutions
07.2023 - Current
Program Leader
Boys And Girls Club Of Greater Washington
07.2022 - 07.2023
Mail Carrier
United States Post Office
06.2017 - 07.2022
Receptionist/Administrative Assistant
Controp USA
05.2015 - 06.2017
Bachelor of Science - Chemistry
University of Maryland