Kendra Kasl
Mesa,AZ
Summary
Dynamic professional with a proven track record at Dutch Bros, excelling in exceptional customer service and efficient time management. Leveraged problem-solving skills to enhance team collaboration and streamline operations, boosting customer satisfaction by 20%. Adept at handling high-pressure environments with a friendly demeanor, ensuring seamless service delivery and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
03.2023 - Current
- Prepared and served a variety of coffee beverages according to company standards.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Operated espresso machines and blenders efficiently while managing multiple orders simultaneously.
- Collaborated with team members to streamline service processes during peak hours, improving efficiency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Customer Service Representative
Safelite Solutions
Chandler, AZ
04.2021 - 03.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and ensured accurate data entry in CRM systems.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Handled high-volume calls, maintaining professionalism and empathy throughout interactions.
- Educated customers on product features and services, fostering informed decision-making.
- Documented customer feedback to identify trends for service improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Nuclear Medicine
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Active listener
- Cleanliness
- Exceptional customer service
- Professional demeanor
- Basic math
- Team collaboration
- Verbal and written communication
- Data entry
- Call center experience
- Professional telephone demeanor
- Scheduling
- Documentation
- Microsoft PowerPoint
- Multi-line phone talent
Timeline
Barista
Dutch Bros
03.2023 - Current
Customer Service Representative
Safelite Solutions
04.2021 - 03.2023
Nuclear Medicine
Maricopa Community Colleges, Mesa Community College