Kendra Kelley

Prepare credit and custodial auto loans ensuring documents are complete, accurately indexed and ready for downstream processing. Assemble title packages and coordinated delivery to third party vendors, verifying required documents and resolving exceptions. Stayed current on frequent policies and process changes and applied updates quickly to maintain compliance and operational accuracy. Interfiled and maintained records to support audit readiness and efficient retrieval. Conduct extensive document and data research to validate information, clear discrepancies and support case resolution. Partnered with internal stakeholders to align priorities, communicate status and ensure timely issue resolution.

Serve as Subject Matter Expert for electronic notes providing guidance to team members. Prepare loans for salability, ensuring compliance with all regulations and standards. Knowledgeable in collateral and credit documents, contributing to effective data management.

Work in clearing exceptions addressing issues promptly to maintain operational efficiency. Image documents under the correct repository with appropriate ownership codes. Proficient in operating IBML scanning machine, ensuring high quality document processing.