Hi, I’m
Ana Uribe
Orlando,FL
Summary
Organized and motivated professional with proven time management and organizational skills. Experienced in quality assurance, adept at interpreting standards and resolving customer complaints. Strong work ethic and adaptability, with excellent problem-solving and analytical abilities. Committed to enhancing business processes and achieving operational excellence.
Overview
16
years of professional experience
Work History
Hilton Grand Vacations Resorts Orlando, FL
Operation Customer Specialist
06.2022 - 05.2025
Job overview
- Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
- Kept records of customer interactions, process customer accounts and file documents.
- Answered incoming customer inquiries via phone, email and live Communication.
Floor & DecorOrlando, FL
Command Center Specialist
02.2021 - 05.2022
Job overview
- Exhibited strong telephone etiquette while managing challenging customer calls.
- Addressed client inquiries with professionalism and enthusiasm.
- Resolved issues promptly to enhance quality assurance satisfaction levels.
Faith Christian PreschoolOrlando, FL
Lead Preschool Teacher
08.2019 - 12.2020
Job overview
- Developed lesson plans that incorporated creative teaching techniques.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Led story time sessions designed to promote literacy skills among young learners.
Bright Horizons Family Solutions LLCOrlando, FL
Preschool Teacher
02.2018 - 05.2019
Job overview
- Implemented hands-on, play-based strategies for experiential learning.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
Reino MagicoVenezuela
Owner-General Manager
02.2009 - 12.2017
Job overview
- Developed strategies to achieve sales and customer service objectives aligned with organizational vision.
- Exceeded sales targets by integrating market trends into sales strategies and business plans.
- Generated monthly sales reports to inform business development planning.
Education
40 Hours Childcare Training Florida Department Of Education
from Education
02-2018
Caribbean International University Curacao
Bachelor of Science from Management Science
10.2009
Hotel School of Venezuela Venezuela
Associate of Arts from Hotel Management
12.2002
Skills
Bilingual communication
- Organizational skills
- Interpersonal skills
- Analytical thinking
- Good telephone etiquette
- Customer support
- Self-Directed
- Computer skills
Timeline
Operation Customer Specialist
Hilton Grand Vacations Resorts
06.2022 - 05.2025
Command Center Specialist
Floor & Decor
02.2021 - 05.2022
Lead Preschool Teacher
Faith Christian Preschool
08.2019 - 12.2020
Preschool Teacher
Bright Horizons Family Solutions LLC
02.2018 - 05.2019
Owner-General Manager
Reino Magico
02.2009 - 12.2017
Caribbean International University
Bachelor of Science from Management Science
Hotel School of Venezuela
Associate of Arts from Hotel Management
40 Hours Childcare Training
from Education
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