Prisila Martinez-Robles

• Coordinated daily operations to ensure smooth hotel guest experiences.
• Managed front desk activities and resolved guest inquiries efficiently.
• Oversaw inventory control and procurement for hotel supplies and amenities.
• Trained new staff on operational protocols and hotel policies.

* Multi-Tasker

* Thinking Skills

* Quote

* Customer Service

• Helping customers find parts
• Communicating in what they need
• Organizing parts
• Ordering asunto parts/ for floor sales as well for inventory
• Closing/ Telermate
• Answer phone calls / Noted customer service
• Issued receipts, refunds, credits or change due to customers.
• Performed other duties as assigned by management.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Answered customer inquiries regarding store policies and procedures.
• Resolved customer complaints professionally in accordance with company policy.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Greeted customers and answered any questions they had about the store's products and services.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Stocked shelves with merchandise when needed.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Helped customers find specific products, answered questions, and offered product advice.
• Used suggestive selling techniques to promote add-on sales.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Collected payments and provided accurate change.
• Worked closely with front-end staff to assist customers.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Discounted purchases by scanning and redeeming coupons.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Greeted customers promptly and responded to questions.
• Processed customer payments quickly and returned exact change and receipts.
• Welcomed customers, offering assistance to help find store items.
• Counted and balanced cashier drawers.
• Answered phone calls to assist customers with questions and orders.
• Scanned items and checked pricing on cash register for accuracy.

• Packing
• Team work
• Communication
• Organizing
• Heavy Lifting
• Inspected damaged goods prior to disposal or return to vendor.
• Organized warehouse space for efficient storage of products.
• Operated scanners, computers, and other equipment to track orders.
• Maintained a clean work area by sweeping, mopping, dusting shelves.
• Packaged items carefully using protective materials like bubble wrap or foam sheets.
• Followed established guidelines for picking orders accurately.
• Ensured safety protocols were followed at all times while operating machinery.
• Used pallet jacks to move items to and from warehouse locations.

• Disinfecting tables, toys
• Changing bed sheets
• Baby sign language
• CPR
• Worked with 3months - 2 -year oldsFeeding
• Teaching Spanish
• Assisted in the supervision of students during recess, lunch, and other activities.
• Supported teachers in preparing materials for lessons and activities.
• Created learning materials such as worksheets, games, projects.
• Maintained a safe environment conducive to learning at all times.
• Organized classroom materials, including books, supplies, and equipment.

• Cashier/ Handling money
• Customer service 2 yrs1/2
• Organizing items
• Taking orders
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Counted and balanced cashier drawers.
• Answered phone calls to assist customers with questions and orders.
• Answering phone calls
• Taking payments over the phone

• Packing
• Adding stickers to it
• Stacking them up