Kendra Kelley
Clinton,Iowa, United States
Summary
PROFESSIONAL SUMMARY Have management experience along with exceptional people skills. Versed in organization and communication. Action-oriented with the strong ability to communicate effectively with technology, executive and business audience.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Quality Technician
Timken
02.2023 - Current
Timken- Fulton, Illinois
* Use Sap to look up parts and prints, write rejects and or DFS for parts/chain
* Inspect parts and chain and make sure they are within specs of the blueprint
* Deploy best practice to improve efficiency of making parts and chain
Team Lead/Coordinator
Adecco/Purina
07.2022 - 02.2023
Adecco/Purina- Clinton, Iowa
* Assign employees to the appropriate machine to run product or to pack product
* Use SAP to log and look up product to keep track of what has been made or discarded
* Help train new employees how run and operate in a safe matter according to guidelines
Quality Control Inspector
Car Freshener
07.2021 - 06.2022
Car Freshener - Dewitt, Iowa
* Created and deployed best practices to improve efficiency and reduce defects.
* Streamlined QA processes by working closely with development teams and staying abreast of
changing product demands.
* Inspected quality of products, taking note of functionality, appearance and other
specifications.
Workforce Manger
Focus Services
02.2017 - 03.2021
Focus Services - Clinton, IA
* Negotiated agreements between employees to clarify misunderstood directions and resolve
conflicts affecting performance.
* Supervised 75-120 agents in providing excellent customer service to callers requiring
assistance and resolve any issues.
* Holding accountability to performance as well as their attendance.
Team Lead
Data Dimensions
01.2003 - 10.2011
* Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to
individuals with lagging skills.
* Minimized resource and time losses by addressing employee or production issue directly and
implementing timely solutions.
* Worked with team members to improve performance and implement training updates.
Customer Service Representative
D.M. Services
11.2005 - 09.2011
D.M. Services - Clinton, IA
* Handled high-volume inbound calls, resolving purchase, delivery and repair issues with high
level of accuracy and efficiency.
* Assisted supervisor training and mentoring new customer service reps improving production for
new employees.
* Acted as point-of-contact for difficult-to-handle calls with superior ability to resolve
problems quickly.
Sales manager
Spectrum Films and Dead Alive production
05.1996 - 10.2001
Spectrum Films and Dead Alive production - Mesa, AZ
* Pt track of received data and source documents.
* Assisted in establishing and maintaining an effective and efficient records management system.
* Generated reports and responded to inquiries regarding entered data as requested.
* Maintained confidential information.
* Develop company's first incentive performance which motivated staff and resulted in a 23%
increase in employee's performance.
* Directed and supervised employees engaged in sales, inventory and reconciling.
* Address any and all customer inquiries and resolve complain.
Education
Associate of Science Degree: Criminal Justice -
Kaplan University
Skills
- Microsoft office
- Detail oriented
- communication
- ability to communicate
- Strong communication skills
- exceptional people skills
- Action-oriented
- Inventory
- management experience
- Time management
- Customer Account Management
- Schedule Oversight
- Customer Relationship Management
Timeline
Quality Technician
Timken
02.2023 - Current
Team Lead/Coordinator
Adecco/Purina
07.2022 - 02.2023
Quality Control Inspector
Car Freshener
07.2021 - 06.2022
Workforce Manger
Focus Services
02.2017 - 03.2021
Customer Service Representative
D.M. Services
11.2005 - 09.2011
Team Lead
Data Dimensions
01.2003 - 10.2011
Sales manager
Spectrum Films and Dead Alive production
05.1996 - 10.2001
Associate of Science Degree: Criminal Justice -
Kaplan University
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