Kendra Knapp
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
21
21
years of professional experience
Work History
Executive Assistant
State Of California Department of Transportation
12.2019 - Current
- Streamline executive communication by managing emails, phone calls, and scheduling appointments.
- Enhance productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Manage office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinate events for staff members, promoting team-building activities and boosting morale within the workplace.
- Serve as a liaison between departments to facilitate effective communication throughout the company.
- Provide professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensure smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Proactively identify areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Handle confidential and sensitive information with discretion and tact.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organize and coordinated conferences and monthly meetings.
- Process travel expenses and reimbursements for executive team and senior management group.
- Screen calls and emails and responded accordingly to support executive correspondence.
- Manage mail and both incoming and outgoing correspondence, mail, email and faxes.
Office Technician / EHRS Trainer
State of California San Quentin State Prison
02.2019 - 12.2019
- Independently composed correspondence, reports and health care request for health care program information using Word and other approved software programs
- Prepared and processed documents for approval; track and provide follow-up on documents to ensured established due dates are met
- Maintained chronological files of all incoming and outgoing correspondence
- Developed, maintained, performed periodic tracking of assignments using database files and a variety of hardcopy files
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Exemplified professionalism by maintaining a polished appearance and providing courteous assistance to all office visitors.
- Provided back-up clerical support for other areas within the infirmary as required
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided training along with technical assistance to new hires.
- Improved communication within the team by implementing a centralized project management system.
Toll Collector
State Of California Department of Transportation
05.2016 - 01.2019
- Verified validity and watched for counterfeit monies
- Prepared daily reports of collections
- Directed traffic and gave information regarding points of interest and traffic directions
- Classified all vehicles passing through toll lanes in accordance with procedural requirements
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
Server / Bartender
Joe's Crab Shack
03.2014 - 07.2016
- Applied suggestive sales approach in guiding guests to up sale
- Provided responsible service of alcoholic beverages and followed all cash handling policies and procedures as well as completed all general tasks as assigned.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Upheld strict regulations for safe alcohol service and food safety.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Food Service Assistant 1
Oakland Unified School District
01.2013 - 03.2014
- Performed routine food service activities related to preparation for over 500 students
- Performed cashiering duties in sale of food items, received and account for money
- Counted and maintained inventory records
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Hair Stylist Assistant
High Expectations Barber & Beauty
07.2011 - 02.2013
- Assisted with beauty services such as shampooing and coloring
- Styled hair by curling, flat ironing, cutting, and trimming
- Cashiered and maintained the-common area while delivering excellent customer service.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
Webster Orthopedic Medical Group
09.2007 - 10.2010
- Greeted instructed and directed patients in a courteous manner
- Processed and scheduled patients through Alteer Computer Systems
- Liaison between patients and medical support staff and volunteered to train new hires and students
- Promoted use of peel off sign in sheets to help promote HIPPA
- Insured proper authorization for all HMO and managed care insurance office visits and maintained orderly and professional working atmospheres
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and customer satisfaction.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
Administrative Assistant
Concentra Occupational Health Services
01.2007 - 08.2007
- Answered, routed all incoming calls
- Scheduled appointments for new injuries, follow ups, pre-operative and pre-employment physicals using OccuSource Software
- Performed the task of reporting work status for injured employees to employers and workers compensation carriers.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
Office Assistant
Dr. Alan Cohen
03.2005 - 11.2006
- Obtained patient demographics and insurance information to ensure proper reimbursement
- Increased revenue by recovering past due balances
- Coordinated and obtained insurance referrals and authorizations for specialist office visits, procedures and Durable Medical Equipment.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Expedited claims processing by accurately updating ICD-10 codes in accordance with changes in diagnosis or treatment plans from physicians'' notes.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
Office Assistant
Dr. Samuel Dong
10.2004 - 02.2005
- ICD9 coding to obtain authorizations from various insurance companies
- Computerized scheduling and data entry with Lytec 2004 Systems, answered multiple phone lines, appointment confirmations
- Chart preparations, collected co-payments
- Copied and processed medical records.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
Medical Receptionist
Dr. John Weiss
09.2002 - 09.2004
- Data entry, computerized scheduling, and billing with Lytec 2004 systems
- Performed photochemotherapy treatment on patients with severe psoriasis
- Posted insurance payments and made bank deposits for company accounts
- Approved medication refill requests and collected co-payments.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Central Service Technician -
Skyline College
San Bruno, CA12.2015
Medical Secretary -
Western Career College (Carrington College)
San Leandro, CA01.1995
Skills
- Excellent customer service
- Invoice processing
- Data Entry
- Multi-line phone proficiency
- Resourceful
- Administrative support specialist
- Information Confidentiality
- Travel Coordination
- Executive Support
- Meticulous Attention to Detail
- Schedule & Calendar Planning
- Team Collaboration
- Organizational Skills
- Phone Etiquette
- Adaptability
- Mail Management
- Excel Spreadsheets
- Schedule Management
Timeline
Executive Assistant
State Of California Department of Transportation
12.2019 - Current
Office Technician / EHRS Trainer
State of California San Quentin State Prison
02.2019 - 12.2019
Toll Collector
State Of California Department of Transportation
05.2016 - 01.2019
Server / Bartender
Joe's Crab Shack
03.2014 - 07.2016
Food Service Assistant 1
Oakland Unified School District
01.2013 - 03.2014
Hair Stylist Assistant
High Expectations Barber & Beauty
07.2011 - 02.2013
Administrative Assistant
Webster Orthopedic Medical Group
09.2007 - 10.2010
Administrative Assistant
Concentra Occupational Health Services
01.2007 - 08.2007
Office Assistant
Dr. Alan Cohen
03.2005 - 11.2006
Office Assistant
Dr. Samuel Dong
10.2004 - 02.2005
Medical Receptionist
Dr. John Weiss
09.2002 - 09.2004
Central Service Technician -
Skyline College
Medical Secretary -
Western Career College (Carrington College)