Kendra Martinez
Colorado City
Summary
Compassionate and skilled healthcare professional with strong experience in direct patient care, vital sign monitoring, phlebotomy, and multidisciplinary clinical support. Through my nursing clinicals, especially in Labor and Delivery, I developed a deep passion for supporting patients during one of the most meaningful and vulnerable moments of their lives. Adept at providing comfort measures, monitoring maternal and fetal well-being, documenting accurately in EMRs, and maintaining patient safety in fast-paced, high-acuity settings. Currently advancing my clinical skills as a nursing student and eager to bring my dedication, empathy, and enthusiasm for women’s health to UCHealth’s mission of delivering exceptional, patient-centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Operations Specialist (Remote)
Wagmo
02.2023 - 06.2025
- Provide top-tier customer support via phone, email, live chat, and SMS
- Assist customers in establishing coverage, understanding benefits, and navigating claims
- Identify and document technical issues to improve customer experience
- Handle customer escalations with empathy and professionalism
- Collaborate with the Claims team to provide updates on claim status and determinations
- Capture customer feedback to drive meaningful product improvements
- Assist in documenting and improving Customer Support processes, policies, and SOPs
- Stay informed about evolving processes and industry changes
Medical Services Provider
Healthcare Partners Foundation
01.2023 - 07.2023
- Administer medications as per doctor’s orders for inmates at Huerfano County Jail
- Conduct basic vitals, wound care, and medical documentation
- Set appointments, manage medication inventories, and oversee narcotics tracking
Medical Assistant
Aspire for Women
04.2021 - 05.2022
- Performed patient intake including vitals, health histories, pain assessments, and prenatal/gynecologic screenings.
- Assisted with procedures such as colposcopies, IUD insertions/removals, pelvic exams, biopsies, and blood draws while maintaining sterile technique.
- Provided patient education on contraception, prenatal care, post-procedure expectations, and follow-up instructions.
- Managed EMR documentation using Athena, ensuring accurate charting, orders, and test results.
- Collected and processed laboratory specimens, performed phlebotomy, and prepared samples for send-out testing.
- Prepared and stocked exam rooms, sterilized instruments, and ensured a safe, clean clinical environment.
- Coordinated insurance authorizations, scheduled procedures, and assisted with triage for patient concerns.
Patient Service Technician
LabCorp
03.2019 - 04.2021
- Performed blood collections via venipuncture and capillary techniques
- Processed and prepared specimens for testing
- Managed data entry, billing information, and patient interactions
Certified Clinical Hemodialysis Technician
DaVita Dialysis Clinic
05.2017 - 03.2019
- Conducted dialysis treatments, patient monitoring, and lab draws
- Maintained patient confidentiality and ensured compliance with healthcare regulations
- Managed insurance claims, scheduling, and administrative tasks
Education
Associates of General Studies -
Pueblo Community College
Associate Degree - Nursing
Trinidad State College
05.2026
Skills
- Patient Care: Vitals, ADLs, ambulation, hygiene assistance, intake/output, safety checks
- Clinical Procedures: Phlebotomy, specimen processing, wound care, medication administration (per provider orders), assisting with procedures
- Monitoring & Reporting: Recognizing and reporting changes in patient condition, documenting in EMR
- Communication: Clear, therapeutic communication with patients, families, and care teams
- Equipment & Techniques: BP cuffs, pulse oximetry, glucometers, fetal monitoring, dialysis machines, sterile technique
- Workflow & Team Support: Responding to call lights, supporting RNs, prioritizing multiple tasks, maintaining clean/sterile patient areas
Labor & Delivery Clinical Skills
- Assisted with laboring patient vitals, positioning, and comfort measures
- Supported RN with EFM setup and basic interpretation
- Helped with delivery room prep, sterile technique, and postpartum assessments
- Assisted with immediate newborn care (APGAR observation, vitals, skin-to-skin)
- Provided patient education on labor progression and postpartum care
Certification
BLS – Basic Life Support, Current
Awards & Achievements
Alpha Delta Nu Nursing Honor Society
Timeline
Customer Operations Specialist (Remote)
Wagmo
02.2023 - 06.2025
Medical Services Provider
Healthcare Partners Foundation
01.2023 - 07.2023
Medical Assistant
Aspire for Women
04.2021 - 05.2022
Patient Service Technician
LabCorp
03.2019 - 04.2021
Certified Clinical Hemodialysis Technician
DaVita Dialysis Clinic
05.2017 - 03.2019
Associate Degree - Nursing
Trinidad State College
Associates of General Studies -
Pueblo Community College