Kendra Norwood
Mesquite,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Co/Pay Specialist/Customer Service Representative
Remex/McKesson
10.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Loan Specialist
Small Business Administration
10.2017 - 08.2022
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Attendant Care Provider
Girling Home Health
01.2019 - 02.2022
- Developed strong relationships with local resources such as community agencies, therapists, or support groups that could be beneficial for the patient''s wellbeing.
- Utilized effective time-management skills to balance multiple tasks while maintaining a high level of attention to detail in all aspects of caregiving.
- Ensured patient confidentiality and privacy at all times, adhering to all relevant regulations and policies.
- Provided emotional support for both patients and their families during difficult periods of adjustment or transition.
Insurance Claims Specialist
Captial One
09.2016 - 08.2017
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
Commercial Banking Client Services Specialist
JPMorgan Chase
11.2015 - 08.2016
- Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Attended industry conferences and events to stay current on trends, enhancing overall service offerings for clients.
- Developed a standardized process for managing high-priority accounts which increased retention rates among top-tier clientele.
Proof of Claims Bankruptcy Analyst
NBS
02.2012 - 08.2013
- Worked directly with legal team and outside contacts.
- Assisted clients in understanding complex bankruptcy laws and procedures, easing their concerns throughout the process.
- Provided expert recommendations to clients regarding optimal filing strategies that maximized benefits while minimizing risk exposure.
- Maintained up-to-date knowledge of evolving bankruptcy laws through ongoing professional development courses.
Auditor/Compliance Officer
Bank Of America
02.2012 - 08.2013
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Mortgage Loan Originator/Frontline Underwriter
Newbold Advisors
09.2011 - 12.2012
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
Auto Collection
CitiFinancial
02.2003 - 10.2010
- Managed emergency situations effectively by executing well-coordinated response plans with precision.
- Ensured compliance with local, state, and federal regulations through diligent audits and documentation management.
- Conducted thorough investigations into alleged misconduct or criminal activity within the facility, ensuring accurate evidence collection and proper follow-up actions were taken.
- Evaluated employee performances regularly; providing constructive feedback designed help individuals reach their full potential professionally while also promoting overall team success through collaboration, shared goals, mutual respect among all members involved.
Education
Certification - Information Technology Project Management
Richland College
Dallas, TX05.2017
High School Diploma -
John Tyler High School
Tyler, TX06.1990
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Certification
- MS Project I Certification
- MS Project II Certification
- Vizio Certification
Timeline
Pharmacy Co/Pay Specialist/Customer Service Representative
Remex/McKesson
10.2023 - Current
Attendant Care Provider
Girling Home Health
01.2019 - 02.2022
Loan Specialist
Small Business Administration
10.2017 - 08.2022
Insurance Claims Specialist
Captial One
09.2016 - 08.2017
Commercial Banking Client Services Specialist
JPMorgan Chase
11.2015 - 08.2016
Proof of Claims Bankruptcy Analyst
NBS
02.2012 - 08.2013
Auditor/Compliance Officer
Bank Of America
02.2012 - 08.2013
Mortgage Loan Originator/Frontline Underwriter
Newbold Advisors
09.2011 - 12.2012
Auto Collection
CitiFinancial
02.2003 - 10.2010
Certification - Information Technology Project Management
Richland College
High School Diploma -
John Tyler High School
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