Kendra Orr
Pacheco,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful 44-year career in Business sector. Dynamic successful applying Customer Service and Team building skills in a busy business environment.
Overview
42
42
years of professional experience
Work History
Assistant Manager
Concord Feed And Pet Supply
Pleasant Hill, CA
04.1995 - 04.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Assistant Manager China/Silver/Gifts
Macys Department Store
Concord, CA
02.1980 - 04.1995
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
High School Diploma -
Concord High School
Concord, CAX-ray Imaging License - Dental Assisting
Diablo Valley College
Pleasant Hill, CACertificate in Business Management - Business Management
Udemy College
San Francisco, CAAssociate of Arts - Business Administration And Management
Los Medanos College
Pittsburg, CA09.1980
Skills
- Transaction Monitoring
- Managing Multiple Priorities
- Performance Tracking and Evaluations
- Shift Coverage
- Scheduling and Coordinating
- Recruiting and Interviewing
- Stage Shows
- Sales Monitoring
- Vendor Performance Monitoring
- Directing Team Members
- Product and Service Knowledge
- Technical Proficiency
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Project Proposals
- Delinquency Monitoring
- Supplier Liaison
- Orientating and Training
- Monetary Transactions
- Promotional Campaigns
- Timelines and Milestones
- Store Opening and Closing Procedures
- Cash Deposits and Receipts
- Maximizing Profitability
- Social Perceptiveness
- Operational Excellence
- Hiring and Developing
- Retail Knowledge
- Effective Selling Techniques
- Vendor Negotiations
- Managing Laborers
- Business Analysis
- Persuasive Negotiations
- Inventory Restocking
- Inspirational Leadership
- Answering Customer Questions
- Shipment Preparation
Timeline
Assistant Manager
Concord Feed And Pet Supply
04.1995 - 04.2022
Assistant Manager China/Silver/Gifts
Macys Department Store
02.1980 - 04.1995
High School Diploma -
Concord High School
X-ray Imaging License - Dental Assisting
Diablo Valley College
Certificate in Business Management - Business Management
Udemy College
Associate of Arts - Business Administration And Management
Los Medanos College