Kendra Koch
Newman,WA
Summary
Accomplished Customer Service Specialist with a proven track record at Vyanet, enhancing customer loyalty through exceptional service and efficient problem resolution. Skilled in Microsoft Office and adept at maintaining professionalism under pressure, I excel in high-stress situations, ensuring customer satisfaction and repeat business. Expert in dispatch planning and training, I bring valuable experience and a results-driven approach to any team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Vyanet
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Zerorez
07.2019 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
Education
Associate of Applied Science -
Spokane Community College
Spokane, WA06.2021
Skills
- Call center experience
- Problem Resolution
- Computer Skills
- Microsoft Office
- Calm and Professional
- Work Prioritization
- Multi-line phone talent
- Vehicle dispatch
- Training skills
Timeline
Customer Care Representative
Vyanet
09.2022 - Current
Customer Service Representative
Zerorez
07.2019 - 09.2022
Associate of Applied Science -
Spokane Community College
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