Kendra Payton
Eastpointe,MI
Summary
LMSW with extensive experience in health care delivery and quality improvement, focusing on maternal health and chronic disease populations. Proven track record in leading multidisciplinary teams, implementing data-driven process improvements, and enhancing patient access, resulting in measurable improvements in care coordination and patient outcomes.
Overview
13
13
years of professional experience
Work History
Maternal Health Navigator
Henry Ford (Ascension) Medical Group
Southfield, MI
02.2022 - Current
- Lead and coordinate care for high risk maternal morbidity populations serving 50-75 patients monthly, managing workflows from intake through postpartum follow up.
- Integrated clinical assessments into care planning, enhancing patient outcomes.
- Collaborate with VP and Director-level leadership monthly to provide program updates, identify risks and workflow improvement opportunities related to high-risk maternal health care coordination.
- Analyze patient trends and barriers to care, implementing process improvements to enhance access and adherence.
- Managed cross-functional collaboration among providers, behavioral health, and community organizations, ensuring cohesive care delivery.
- Provide cross-site support for patient care coordination across 3 clinics, ensuring continuity of care and alignment of services across multidisciplinary teams.
- Developed and executed a community-based wellness fair with 30+ vendors, increasing access to care and resources for patients.
- Providence Academic OB/GYN, 22250 Providence Drive, Southfield MI 48075
Nephrology Social Worker
Henry Ford Health Systems
Taylor, MI
06.2015 - 01.2021
- Managed a high-volume caseload of 100 patients across multiple dialysis facilities, ensuring continuity of care and treatment adherence.
- Conducted psychosocial assessments, PHQ-9 screenings, and Kidney Disease Quality of Life Surveys to evaluate patient needs and inform care strategies.
- Provided supportive counseling and crisis intervention to patients and families.
- Participated in Quality Assurance and Performance Improvement (QAPI) initiatives to enhance patient outcomes and adherence metrics.
- Served on a multidisciplinary team to provide patient care conferences (IDT’s) to review treatment plans, adherence barriers and patients' goals.
- Coordinated collaboration with transplant teams to optimize treatment planning and ensure continuity of care for patients.
- 24565 Haig Rd, Taylor, MI 48180
Service Coordinator
National Church Residences
Detroit, MI
03.2013 - 04.2014
- Coordinated supportive service programs for 40-60 seniors and disabled residents, enhancing independent living and housing stability.
- Conducted assessments and developed individualized service plans, aligning resident needs with appropriate healthcare, social, and community resources.
- Built and maintained partnerships with community organizations, increasing access to healthcare, transportation, and supportive services.
- Led educational sessions and group initiatives on health, wellness, and housing stability, raising resident participation and awareness of available resources.
- 20201 Plymouth Rd, Detroit, MI 48228
Education
Licensed Masters Social Worker -
08-2026
Master of Social Work -
Wayne State University
Detroit, MI12-2014
Bachelor of Social Work -
Marygrove College
Detroit, MI08-2012
Skills
- Clinical Care Coordination
- Maternal Health Assessments
- Patient Outcome Analysis
- Health outcomes analysis
- Reporting
- Documentation Compliance
- Crisis Intervention
- Mental Health Support
- Patient Engagement
- Partnership development
- Team collaboration
Personal Information
Title: LMSW
Timeline
Maternal Health Navigator
Henry Ford (Ascension) Medical Group
02.2022 - Current
Nephrology Social Worker
Henry Ford Health Systems
06.2015 - 01.2021
Service Coordinator
National Church Residences
03.2013 - 04.2014
Licensed Masters Social Worker -
Master of Social Work -
Wayne State University
Bachelor of Social Work -
Marygrove College