Kendra Pearson
Seattle
Summary
Sociable Server offering two years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Highly skilled with experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
Work History
Server
Elemental Pizza
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Ravenna Gardens
02.2023 - Current
- Advised customers on plant, flower or shrubbery care.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Production Assistant
Handmade La Conner
06.2022 - 09.2022
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Hostess and Server
Nellthorn Bar and Bistro
07.2020 - 09.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Bachelor of Science - Environmental Studies
University of Washington
Seattle, WA06.2025
Skills
- Point of Sale (POS) System Operations
- Customer Service
- Positive and Professional
- Team Collaboration
- Horticulture
- Garden Maintenance
- Native Plant Restoration
- Botanical Knowledge
Volunteer Work
UW PLANT NURSERY VOLUNTEER
Worked at The UW Plant Nursery in the Center of Urban Horticulture doing native plant restoration and invasive species removal.
I did one shift a week for 3 hours making it a total of 26 hours of work by the end of the school quarter.
Hands on working with other staff and students on propagation and identification of native plants.
Worked in all weather conditions and was prepared every week to do manual labor.
TEEN COUNCIL VOLUNTEER
Member of Teen Council through the Mount Baker Planned Parenthood with over 350 hours of community service throughout the last 3 years of my high school career.
I taught peer led sexual education to middle school and high schools in the local Skagit Valley.
Gave students access to safe and correct information that would not be accessible for them in the education system of rural communities.
Timeline
Server
Elemental Pizza
11.2023 - Current
Sales Associate
Ravenna Gardens
02.2023 - Current
Production Assistant
Handmade La Conner
06.2022 - 09.2022
Hostess and Server
Nellthorn Bar and Bistro
07.2020 - 09.2022
Bachelor of Science - Environmental Studies
University of Washington
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