Hunter Winningham
Murfreesboro,TN
Overview
12
12
years of professional experience
Work History
Help Desk Support Specialist
Elemental Technology Solutions
10.2021 - Current
- Provided technical support through various communication channels, ensuring timely resolution of user issues.
- Diagnosed hardware and software problems, utilizing remote desktop tools for efficient troubleshooting.
- Documented support processes and created user guides to enhance knowledge sharing among team members.
- Helped to shape the ticketing system that streamlined issue tracking and improved response times.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
General Manager
The Escape Game
06.2018 - 02.2020
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Oriented newly hired employees by providing company information, facilitating on-boarding processes and establishing position-related requirements.
Assistant Manager
The Escape Game
09.2017 - 06.2018
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Team Leader
The Escape Game
04.2017 - 09.2017
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Oversaw store operations by counting cash drawers, reviewing game rooms to ensure functioning and providing leadership.
Team Leader
Target
11.2015 - 03.2017
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees
- Oversaw all of the staff members on a shift by shift basis at the cash registers, Starbucks, and snack bar.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Assigned daily job tasks and workloads to anywhere between 3 - 20 team members per shift at peak.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Electronics Team Member
Target
04.2013 - 10.2015
- Maximized customer interactions by promptly identifying needs and wants.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
CompTIA A+ Certification -
Tennessee College of Applied Technology
Nashville, TN10-2021
Associate of Arts - Business Administration
Volunteer State Community College
Gallatin, TN05.2014
High School Diploma -
Lebanon High School
Lebanon, TN05.2012
Skills
- Strong interpersonal skills
- Clear and concise communication
- Guidance and support
- Proficient in resolving complex issues
- Workforce education
- Efficiency enhancement
- Experienced in guiding teams
- Office Applications
Timeline
Help Desk Support Specialist
Elemental Technology Solutions
10.2021 - Current
General Manager
The Escape Game
06.2018 - 02.2020
Assistant Manager
The Escape Game
09.2017 - 06.2018
Team Leader
The Escape Game
04.2017 - 09.2017
Team Leader
Target
11.2015 - 03.2017
Electronics Team Member
Target
04.2013 - 10.2015
CompTIA A+ Certification -
Tennessee College of Applied Technology
Associate of Arts - Business Administration
Volunteer State Community College
High School Diploma -
Lebanon High School