William Delk
Clinton,MD
Summary
Dedicated professional with a solid foundation in technical troubleshooting and customer support, eager to thrive in a dynamic help desk environment. Possesses a strong aptitude for rapidly learning and adapting to new technologies, ensuring seamless and efficient technical assistance. Committed to leveraging problem-solving and communication skills to deliver exceptional support as a Help Desk Support Specialist. Prepared to contribute to team success while fostering positive user experiences through effective solutions.
Overview
3
3
years of professional experience
Work History
Help Desk Support Specialist
University of Maryland, College Park
College Park, Maryland
10.2025 - Current
- Utilize Microsoft Excel and Google Sheets to review survey responses from students, staff, and other faculty
- Create spreadsheets and track data for incoming student and staff data utilizing Google Sheets and Microsoft Excel
- Verify that surveys are up to date and follow up with student and staff to remind them to complete the requested forms
- Support the ADA podcast by recording, setting up equipment and managing audio
- Manage presentation calendar for ADA team to ensure that they have met with all of the departments on campus
- Ensure resources are accessible for folks with disabilities by employing alternate text and adding subtitles and closed captioning
- Analyze various documents discussing “belonging” to share key takeaways with team
- Contact other teams and departments to schedule meetings for the Terrapin Strong Team
- Leverage Google Sites to create and publish a student resource guide
Lead Youth Activity Assistant to the Athletic Director
Boys & Girls Club
Columbia, Maryland
08.2024 - 07.2025
- Assisted with planning and organizing afterschool activities for children
- Supervised youth during tutoring sessions and recreational programs
- Provide mentorship and foster a safe and inclusive environment
- Coordinate logistics and communicate with staff and participants
Custodian
Sapphire Maid & Private Clients
Newport News, Virginia
06.2023 - 08.2023
- Clean and sanitize office and residential areas, including kitchens, restrooms, and break rooms
- Perform sweeping, mopping, dusting, vacuuming, trash removal, and replenishing supplies
- Mix and dispose of cleaning chemicals in accordance with HMIS and safety protocols
- Operate standard cleaning equipment and follow safety and security guidelines
- Part-time
Education
High School Diploma -
Arundel High School
06.2024
Skills
- Organizational skills
- Collaborative teamwork
- Effective interpersonal communication
- Program development
- Effective time management
- Floor cleaning equipment operation
- Chemical safety management
- Custodial cleaning expertise
- Online technical support
- Strategic project planning
- Expertise in Excel formulas
- Strong skills in spreadsheet analysis
Accomplishments
Earning a US Department of Labor Certificate of Completion of [insert apprenticeship track], expected June 2026]
Timeline
Help Desk Support Specialist
University of Maryland, College Park
10.2025 - Current
Lead Youth Activity Assistant to the Athletic Director
Boys & Girls Club
08.2024 - 07.2025
Custodian
Sapphire Maid & Private Clients
06.2023 - 08.2023
High School Diploma -
Arundel High School
Service and Civic Engagement OR Community Service
Maryland Department of Service and Civic Innovation, Maryland Corps/Service Year Option Program Member, Annapolis, Maryland, 2025-09, Present, Serve the first in the nation Maryland Corps/Service Year Option Program in its third class, working full-time as a community outreach specialist at the University of Maryland, Gain on the job training, professional development, and career opportunities while making a difference in the community