Summary
Overview
Work History
Skills
Certification
Interests
Timeline
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Martina Amoako-Dua

Baltimore,MD

Summary

Astute in foundational AWS Cloud, possess knowledge of standard operating systems and networking protocols. Technology-inclined professional adept at analyzing system performance to drive optimal user experience. Diligent and reliable with strong background in troubleshooting and resolving technical issues. Successfully assisted end-users by providing timely and effective solutions to software and hardware problems. Demonstrated excellent communication and problem-solving skills.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

Cybersecurity CoachBranch LLC
05.2024 - 08.2025
  • Provided technical assistance to users via phone, email, and chat support.
  • Resolved hardware and software issues by troubleshooting effectively.
  • Documented user interactions and solutions in ticketing system for future reference.
  • Collaborated with team members to improve response times and service quality.
  • Supported system updates and installations under supervision of senior staff.
  • Participated in training sessions to enhance technical skills and problem-solving capabilities.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
  • Offered assistance in implementing and developing training programs.

Computer/Detection Systems Repairer

US Army National Guard
05.2019 - 05.2025
  • Coordinated logistics for parts procurement, ensuring timely availability of materials for repairs.
  • Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
  • Trained junior personnel on maintenance protocols and safety procedures, fostering a culture of compliance.
  • Implemented preventive maintenance schedules, extending the lifespan of critical equipment assets.
  • Earned a reputation for reliability and professionalism by consistently meeting or exceeding expected turnaround times for repair projects.
  • Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Web Developer Intern

Greenflag Media
10.2023 - 04.2024
  • Collaborated with design team to implement user-friendly interfaces and enhance user experience.
  • Supported senior developers in integrating APIs to enhance application features and data accessibility.
  • Conducted website testing and debugging to ensure optimal performance across different browsers.
  • Assisted in migrating websites to cloud-based hosting, enhancing scalability and reducing operational costs.
  • Assisted in maintaining website content management system for seamless updates and functionality.
  • Attended development programs to gain competencies and boost skills set.
  • Participated in weekly team meetings to discuss project progress, share knowledge, and collaborate on problem-solving strategies.
  • Shadowed developers to learn key details about job duties and tasks.

Skills

  • Network connectivity
  • Remote support
  • Security protocols
  • Hardware diagnostics
  • Equipment Repair
  • Online chat support
  • Attention to detail
  • Effective communication
  • Organizational skills
  • Attention to detail

Certification

  • Certified AWS Cloud Practitioner
  • Certified AWS Solutions Architect Associate
  • Studying towards, AWS CloudOps Engineer Associate

Interests

  • Machine Learning
  • Cybersecurity
  • Basic Graphic Design

Timeline

Help Desk Support Specialist

Cybersecurity CoachBranch LLC
05.2024 - 08.2025

Web Developer Intern

Greenflag Media
10.2023 - 04.2024

Computer/Detection Systems Repairer

US Army National Guard
05.2019 - 05.2025
Martina Amoako-Dua