- Machine Learning
- Cybersecurity
- Basic Graphic Design
Martina Amoako-Dua
Baltimore,MD
Summary
Astute in foundational AWS Cloud, possess knowledge of standard operating systems and networking protocols. Technology-inclined professional adept at analyzing system performance to drive optimal user experience. Diligent and reliable with strong background in troubleshooting and resolving technical issues. Successfully assisted end-users by providing timely and effective solutions to software and hardware problems. Demonstrated excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Cybersecurity CoachBranch LLC
05.2024 - 08.2025
- Provided technical assistance to users via phone, email, and chat support.
- Resolved hardware and software issues by troubleshooting effectively.
- Documented user interactions and solutions in ticketing system for future reference.
- Collaborated with team members to improve response times and service quality.
- Supported system updates and installations under supervision of senior staff.
- Participated in training sessions to enhance technical skills and problem-solving capabilities.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Offered assistance in implementing and developing training programs.
Computer/Detection Systems Repairer
US Army National Guard
05.2019 - 05.2025
- Coordinated logistics for parts procurement, ensuring timely availability of materials for repairs.
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Trained junior personnel on maintenance protocols and safety procedures, fostering a culture of compliance.
- Implemented preventive maintenance schedules, extending the lifespan of critical equipment assets.
- Earned a reputation for reliability and professionalism by consistently meeting or exceeding expected turnaround times for repair projects.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Web Developer Intern
Greenflag Media
10.2023 - 04.2024
- Collaborated with design team to implement user-friendly interfaces and enhance user experience.
- Supported senior developers in integrating APIs to enhance application features and data accessibility.
- Conducted website testing and debugging to ensure optimal performance across different browsers.
- Assisted in migrating websites to cloud-based hosting, enhancing scalability and reducing operational costs.
- Assisted in maintaining website content management system for seamless updates and functionality.
- Attended development programs to gain competencies and boost skills set.
- Participated in weekly team meetings to discuss project progress, share knowledge, and collaborate on problem-solving strategies.
- Shadowed developers to learn key details about job duties and tasks.
Skills
- Network connectivity
- Remote support
- Security protocols
- Hardware diagnostics
- Equipment Repair
- Online chat support
- Attention to detail
- Effective communication
- Organizational skills
- Attention to detail
Certification
- Certified AWS Cloud Practitioner
- Certified AWS Solutions Architect Associate
- Studying towards, AWS CloudOps Engineer Associate
Interests
Timeline
Help Desk Support Specialist
Cybersecurity CoachBranch LLC
05.2024 - 08.2025
Web Developer Intern
Greenflag Media
10.2023 - 04.2024
Computer/Detection Systems Repairer
US Army National Guard
05.2019 - 05.2025