Tyrone Levi
Natchitoches,LA
Summary
Professional with solid experience in providing technical support and resolving IT issues. Adept at troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, bringing both technical expertise and proactive approach to every challenge.
Overview
1
1
year of professional experience
Work History
Help Desk Support Specialist
General Dynamics IT
01.2024 - Current
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
School Bus Driver
Ecco Ride
12.2023 - 12.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
ATM Field Service Technician
NCR Atleos
01.2024 - 08.2024
- Facilitated efficient ticket resolution through thorough documentation of repair actions taken and parts replaced.
- Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
- Streamlined inventory management by maintaining proper parts stock for emergency repairs.
- Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
- Demonstrated flexibility to adapt quickly to changes in work schedules or assignments based on client needs.
- Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
- Delivered high-quality service consistently while adhering to established procedures and guidelines.
- Mitigated potential issues with proactive assessment of ATM health through regular site visits.
Education
Bachelor of Science -
Northwestern State University of Louisiana
Natchitoches, LA11-2026
Associate of Science - Information Technology
Bossier Parish Community College
Bossier City, LA10-2025
Skills
- Network connectivity
- Remote support
- Merchandise staging
- Software installation
- Security protocols
- Hardware diagnostics
- Application support
- Ticketing systems
- Inventory management
- Merchandising techniques
Network troubleshooting
Problem-solving
Timeline
Help Desk Support Specialist
General Dynamics IT
01.2024 - Current
ATM Field Service Technician
NCR Atleos
01.2024 - 08.2024
School Bus Driver
Ecco Ride
12.2023 - 12.2024
Bachelor of Science -
Northwestern State University of Louisiana
Associate of Science - Information Technology
Bossier Parish Community College
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