Jaylen Shatto
Clarksville,TN
Summary
Proven Help Desk Support Specialist from Tennessee College of Applied Technology, excelling in network troubleshooting and fostering team collaboration. Achieved high first-contact resolution rates, demonstrating exceptional problem-solving abilities and empathy. Skilled in security protocols and help desk software, adept at ensuring data security compliance and enhancing customer support experience.
Overview
1
1
year of professional experience
Work History
Help Desk Support Specialist
Tennessee College of Applied Technology
10.2023 - Current
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
Education
No Degree - Computer Information Technology
Tennessee College of Applied Technology - Dickson
Clarksville, TN08.2024
Skills
- Network Connectivity
- Remote Support
- Software Installation
- Security Protocols
- Help Desk Software
- Network Troubleshooting
- Problem-Solving
- Team Collaboration
- Help Desk Support
Timeline
Help Desk Support Specialist
Tennessee College of Applied Technology
10.2023 - Current
No Degree - Computer Information Technology
Tennessee College of Applied Technology - Dickson