Kendra Pinheiro
Antelope,OR
Summary
Detail-oriented professional with hands-on experience in high-pressure customer service. Strong communication, organization, and teamwork skills enhance ability to support patient care. Background in forensic psychology underscores commitment to ethical responsibility. Currently pursuing Dental Hygiene at Mount Hood Community College, focused on gaining practical experience.
Overview
5
5
years of professional experience
Work History
Cashier/Front Desk Receptionist
Gresham Ford
Gresham, Oregon
04.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Organized checkout area to streamline customer experience.
- Educated customers on current promotions and financing options.
- Assisted customers with inquiries about vehicles and services.
- Collaborated with team members to support operations during peak hours.
- Resolved customer complaints, improving satisfaction with service interactions.
- Scheduled service appointments and managed follow-ups effectively.
- Coordinated with vendors to address payment discrepancies and inquiries.
- Reviewed customer documentation to ensure compliance with warranty policies.
- Followed up on payments for outstanding claims.
Bakery Worker/Coffee Barista
Tollgate
Sandy, OR
07.2024 - 08.2024
- Prepared and baked various breads and pastries to meet customer demand.
- Followed recipes to guarantee consistent quality and taste of bakery items.
- Operated baking equipment while adhering to safety protocols for optimal operation.
- Ensured cleanliness of workstations and equipment, supporting compliance with health codes and safe food handling.
- Monitored inventory levels and restocked supplies, contributing to uninterrupted production flow.
- Trained new staff on bakery procedures and operational standards, fostering a skilled and knowledgeable team.
- Packaged bakery products for customer convenience, ensuring proper presentation and handling.
- Guided customers in selecting bakery items based on preferences. by providing expert advice on available pastries.
Barista
Starbucks
Sandy, OR
01.2023 - 07.2024
- Prepared and served high-quality beverages, enhancing customer satisfaction.
- Engaged customers with personalized service and tailored recommendations, fostering loyalty.
- Created complex, hand-crafted beverages based on customer preferences.
- Operated espresso machines and equipment with precision.
- Maintained cleanliness and organization of workspace throughout shifts.
- Managed inventory levels, ensuring availability of popular items during peak hours.
- Accurately handled cash transactions in accordance with company policies.
- Followed health, safety, and sanitation guidelines for state inspections.
Pumpkin Patch
Liepolds Farm
Sandy, OR
10.2021 - 11.2023
- Welcomed clients and provided exceptional customer service to enhance their experience.
- Supplied drinks and snacks during events to ensure customer satisfaction.
- Set up and dismantled signs and tents efficiently.
- Introduced innovative ideas to improve team performance and outcomes.
- Executed daily tasks accurately and efficiently to support overall team operations.
Seasonal Berry Stand
Liepold Farms
Sandy, OR
06.2021 - 08.2023
- Supplied freshly picked berries to customers, maintaining quality standards.
- Resolved customer issues to maintain high satisfaction levels.
- Addressed customer inquiries and requests to enhance overall experience.
- Collaborated with team members to address product and service challenges.
- Managed inventory by restocking shelves and monitoring stock levels.
- Executed daily operational tasks accurately and efficiently.
Host
Tollgate
Sandy, OR
11.2022 - 01.2023
- Greeted and seated guests promptly upon arrival to enhance dining experience.
- Managed reservations and coordinated seating arrangements to optimize flow.
- Provided menu information and addressed inquiries to ensure guest satisfaction.
- Managed incoming calls and reservations in person and over phone to streamline guest scheduling.
- Escorted guests to tables to support servers and ensure smooth operations.
- Coordinated with kitchen staff to ensure timely service and enhance overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to safety protocols.
- Supported team members during peak service times to improve efficiency.
Education
Some College (No Degree) -
Mount Hood Community College
Gresham, ORSome College (No Degree) - Forensic Psychology
Grand Canyon University
Phoenix, AZSkills
- Team collaboration
- Problem resolution
- Communication skills
- Time management
- Attention to detail
- Customer relations
- Cleaning and sanitizing
- Customer service excellence
- Professionalism and courtesy
- Written and verbal communication
- Work ethic and integrity
- Cash handling and management
- Refunds and exchanges
- Credit card processing
- Receipt handling
- Records maintenance
- Multitasking and organization
- Basic math skills
- Order taking
- Cash management
Languages
American Sign Language
Limited
References
References available upon request.
Timeline
Cashier/Front Desk Receptionist
Gresham Ford
04.2025 - Current
Bakery Worker/Coffee Barista
Tollgate
07.2024 - 08.2024
Barista
Starbucks
01.2023 - 07.2024
Host
Tollgate
11.2022 - 01.2023
Pumpkin Patch
Liepolds Farm
10.2021 - 11.2023
Seasonal Berry Stand
Liepold Farms
06.2021 - 08.2023
Some College (No Degree) -
Mount Hood Community College
Some College (No Degree) - Forensic Psychology
Grand Canyon University