Kendra Rainey-King
Forney,TX
Summary
Strategic education and customer support professional with expertise in lesson plan development and career counseling. Led multimedia production teams as an Executive Producer, enhancing project-based learning and curriculum development. Strengthened client relations through effective communication and integration of educational technology.
Overview
8
8
years of professional experience
Work History
Executive Producer
Rainey-King Productions
Forney, Texas
06.2023 - Current
- Managed budgets and resources for multiple ongoing projects simultaneously.
- Led production teams to create engaging multimedia content for diverse audiences.
- Collaborated with writers and directors to develop compelling storylines and scripts.
- Oversaw post-production processes, including editing, sound design, and visual effects.
- Facilitated communication between stakeholders to ensure project alignment and clarity.
- Mentored junior staff in best practices for production workflows and techniques.
- Provided guidance and direction on creative decisions made by cast and crew members.
High School Business Teacher
Forney ISD
Forney, Texas
07.2018 - Current
- Developed engaging lesson plans for business concepts and entrepreneurship, fostering student interest and understanding.
- Implemented hands-on projects to enhance real-world business skills.
- Facilitated classroom discussions to promote critical thinking and collaboration.
- Mentored students in developing resumes and interview skills for future employment.
- Organized career exploration activities, connecting students with industry professionals to enhance their career readiness.
- Utilized technology tools to create interactive learning experiences and assessments, improving student engagement and understanding.
Customer Support Specialist
Humana
Irving, Texas
03.2019 - 12.2024
- Assisted customers with inquiries about health insurance plans and benefits, ensuring clarity and understanding of options.
- Educated clients on policy details and coverage options during consultations.
- Resolved service issues through effective communication and problem-solving techniques.
- Collaborated with team members to streamline support processes, enhancing overall service delivery efficiency.
- Documented customer interactions accurately in the support management system.
- Provided feedback on customer trends to inform product offerings and improve service quality.
- Maintained up-to-date knowledge of healthcare regulations and company policies for compliance.
Education
Master of Business Administration - Business Administration And Management
Lamar University
Beaumont, TX01-2024
Bachelor of Arts - Communications
University of Phoenix
Tempe, AZ05-2016
Skills
- Budget management
- Talent management
- Client relations
- Educational technology
- Project-based learning
- Lesson planning
- Curriculum development
- Lesson planning
Timeline
Executive Producer
Rainey-King Productions
06.2023 - Current
Customer Support Specialist
Humana
03.2019 - 12.2024
High School Business Teacher
Forney ISD
07.2018 - Current
Master of Business Administration - Business Administration And Management
Lamar University
Bachelor of Arts - Communications
University of Phoenix