Kendra Reed
LOYOLA UNIVERSITY CHICAGO
Hammond
15
years of professional experience
Growth-driven, visionary, and strategic HR leader with experience in all facets of human resources management. Broad-based expertise in tactical planning and implementation, stakeholder management, talent acquisition, training, organizational development, and human capital leadership within diverse industries. Strategic consultant and trusted HR advisor, effective at delivering training, coaching, and organizational development services.
Adept at realigning employee bases, designing talent assessment and leadership development programs, and executing succession planning and retention initiatives. Recognized for driving organizational efficiency while fostering employee welfare and development. Known for producing measurable results and professional excellence within competitive, demanding environments.
Senior HR professional with proven track record in driving organizational success through strategic human capital management. Skilled in talent acquisition, employee relations, and performance management with strong focus on team collaboration and achieving results. Adept at navigating dynamic environments and fostering culture of continuous improvement. Known for reliability, adaptability, and results-driven approach.
Work History
Senior Human Resources Manager
1 Year 11 Months- - Provide strategic HR leadership and operational support across the university, partnering with senior leaders to drive organizational effectiveness, employee engagement, and workforce planning initiatives.
- - Oversee employee relations issues, serving as a trusted advisor to managers and employees while ensuring compliance with employment laws, university policies, and best practices.
- - Lead performance management processes, talent development strategies, and workforce planning to strengthen leadership pipelines and organizational capacity.
- - Collaborate with cross-functional partners to align HR initiatives with institutional goals, focusing on culture, inclusion, and employee well-being.
- - Manage compensation, benefits, and HR system-related matters (Oracle/PeopleSoft), ensuring accuracy, efficiency, and compliance.
- - Partner with leadership on organizational design, succession planning, and change management to advance university-wide initiatives.
- Key Highlights:
- Support faculty and staff across multiple schools and administrative units by driving HR solutions that foster engagement and retention.
- Successfully implemented proactive employee relations strategies, reducing escalations and improving workplace culture.
- Actively contribute to HR modernization efforts, including Oracle system implementation for benefits, payroll, and compensation.
Senior Director, Human Resources
1 Year 11 Months- - Oversaw and coordinated all aspects of HR functions for 25 Symphony facilities supporting 3,500 employees, including business development and expansion strategies.
- - Shaped the company’s long-range vision and strategy, aligning people and organizational goals to drive long-term shareholder value.
- - Spearheaded talent strategy, recruitment, onboarding, leadership development, and succession planning initiatives across all facilities.
- - Partnered with senior leadership to meet talent needs and build robust succession pipelines.
- Key Highlights:
- Reduced EEO charges and liability while increasing productivity and job satisfaction.
- Designed and implemented leadership development programs used at both Board and organizational levels.
- Enhanced employee experience through total rewards, learning and development, and diversity and inclusion programs.
- Drove efforts in executing a complete HR restructure across the network.
Regional Human Resources Manager
2 Years 6 Months- - Delivered HR strategy and consultative support to 180+ leaders and 2,500+ employees.
- - Led succession planning, engagement strategies, and talent pipelines to minimize turnover.
- - Partnered with executives on engagement initiatives and workforce culture transformation.
- Key Highlights:
- Managed HR functions including benefits, compensation, labor relations, and compliance.
- Reduced turnover by 30% through enhanced onboarding and behavioral interviewing.
- Developed supervisor performance program in a union facility to improve leadership capability.
Regional Human Resources Consultant
3 Years 7 Months- - Provided strategic recommendations and data-driven insights to strengthen engagement and retention.
- - Delivered coaching, organizational design, and culture transformation initiatives.
- - Led investigations and compliance reviews, ensuring best practices and Just Culture methodology.
- Key Highlights:
- Reduced turnover by 25% through engagement action planning.
- Advanced diversity and inclusion practices across the system.
- Streamlined talent review and succession management processes.
Human Resources Shared Services Manager
1 Year 2 Months- - Led HR operations for call center associates, overseeing leadership development, performance, and process improvements.
- - Directed hiring, coaching, and workforce planning to ensure achievement of performance metrics.
Operations Manager
2 Years 6 Months- - Directed recruiting, training, workforce planning, and performance management for 250 employees.
- - Developed service metrics and implemented process improvements to enhance customer satisfaction.
- Key Highlights:
- Managed $MM budgets and delivered on financial objectives.
- Improved customer service quality and efficiency through redesign of processes and service metrics.
- Successfully led ten supervisors and 250 agents to achieving organizational performance goals.
Education
Master of Arts - Organizational Management
Bachelor of Arts - Psychology
SENIOR HUMAN RESOURCES LEADER
- Workforce and Succession Planning
- Continuous Process Improvement
- Relationship Building
- Conflict Resolution
- Employee Engagement
- Performance Management
- Workforce Development
- Labor Law
- Compensation & Benefits Administration
- Cross-functional Collaboration
- Talent Development
- Culture & Retention
Timeline
Senior Human Resources Manager
LOYOLA UNIVERSITY CHICAGO
11.2024 - CurrentRead More
Senior Director, Human Resources
SYMPHONY CARE NETWORK/MAESTRO CONSULTING
07.2021 - 06.2023Read More
Regional Human Resources Manager
ADVOCATE AURORA HEALTH
01.2019 - 07.2021Read More
Regional Human Resources Consultant
09.2015 - 04.2019Read More
Human Resources Shared Services Manager
07.2014 - 09.2015Read More
Operations Manager
XEROX CORPORATION
01.2012 - 07.2014Read More
Ashford University
Bachelor of Arts from Psychology
Read More
Ashford University
Master of Arts from Organizational Management
Read More