Kendra Reese
McDonough,GA
Summary
Accomplished Claims Representative with a proven track record at State Farm Insurance Inc, enhancing claim processing efficiency and customer satisfaction. Skilled in Claims Investigation and fostering team collaboration, demonstrated by training new staff and streamlining workflows. Expert in Microsoft Office and known for exceptional time management and problem-solving aptitude.
Overview
15
15
years of professional experience
Work History
Claims-representative
State Farm Insurance Inc
08.2016 - Current
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Followed up with customers on unresolved issues.
- Updated claims system to track claim status and provide relevant information to other department.
- Maintained accurate and up-to-date records of claim information for future reference.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Processed and recorded new policies and claims.
Vault Teller
GardaWorld Cash Services
06.2010 - 04.2015
- Maintained strict confidentiality of bank records and client information.
- Upheld strict confidentiality standards regarding sensitive information pertaining to both customers and co-workers alike, preserving trust within the workplace environment.
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Counted, verified and handled bank deposits and armored car transactions.
Education
GED -
Technical College System Of Georgia
Atlanta, United States06.2008
Skills
- Claims Investigation
- Policy understanding
- Flexible Schedule
- Documentation Review
- Policy Knowledge
- Accident Investigations
- Coverage Determination
- Insurance Claims Review
- Coverage assessments
- Customer Service
- Problem-solving aptitude
Timeline
Claims-representative
State Farm Insurance Inc
08.2016 - Current
Vault Teller
GardaWorld Cash Services
06.2010 - 04.2015
GED -
Technical College System Of Georgia
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