Kendra Reinhardt
Charlotte,NC
Summary
Dynamic professional with a proven track record at Advanced Contractors, adept at leveraging technology and interpersonal communication to enhance operational efficiency and customer satisfaction. A strong background in education and hospitality, combined with a keen attention to detail, drives continuous improvements in workflow and client relations. Notable achievements include implementing strategic initiatives that significantly boosted client engagement. Committed to optimizing processes to foster organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Advanced Contractors
Swannanoa, NC
05.2024 - 01.2025
- Efficiently developed solutions for customer challenges.
- Utilized digital tools like Microsoft Word and Google apps to maintain data records.
- Organized appointment timelines efficiently using Microsoft Calendar for seamless scheduling.
- Executed efficient scheduling communication processes.
- Facilitated discussions with clients to resolve questions and improve satisfaction levels.
- Collaborated with team members to address daily operational needs.
- Managed extensive contact with customers through professional responses to their inquiries.
Elementary School Teacher
Buncombe County Schools
Asheville, NC
01.2019 - 06.2024
- Adhered to professional standards established by the county.
- Coordinated efforts with administrative team.
- Crafted engaging digital lesson content leveraging presentation tools and document-sharing software.
- Designed spreadsheets to facilitate data management.
- Participated in professional skill-building sessions.
- Obtained qualification in teaching reading through a dedicated two-year program.
- Managed numerous tasks simultaneously while adhering to deadlines.
- Regularly interacted with families to provide updates on child's development and upcoming plans.
- Consistently performed well under tight deadlines in demanding situations.
- Utilized technology for enhancing routine tasks.
Banquet and Fine Dining Server
Mountain Top Country Club
Highlands, NC
08.2016 - 12.2018
- Delivered exceptional customer service to enhance member satisfaction.
- Engaged with customers to identify their needs.
- Managed customer complaints and resolved issues promptly.
- Consistently handled high-pressure situations to prepare events on time.
- Cultivated connections with clients to deliver exceptional service.
- Coordinated reservation bookings through effective call management.
- Drafted seating arrangements ensuring guest satisfaction.
- Oversaw financial transactions for payments and receipts.
Education
Bachelor of Arts - Education
Western Carolina University
Culllowhee, NC01.2018
Skills
- Interpersonal Communication Skills
- Analytical Problem Solving
- Establishing Rapport
- Thrives in High-Pressure Situations
- Adaptability in Fast-Paced Environments
- Strong Detail Orientation
- Data Entry
- Proficient in Time Management
- Conflict Management
- High-Volume Inquiry Management
- Adaptable Learner
- Technology Savvy
- Scheduling coordination
- Clerical support
- Scheduling and calendar management
- Office management
Certification
NC Highly Qualified Teaching License
References
- Greg Brown, Owner (Advanced Roofers), 828-776-4861
- Christy Jones, Principal (W.D Williams Elem.), 828-775-4693
- Angie Jackson, Principal (Fairview Elementary), 828-552-2237
Accomplishments
- LETRS (Science of reading) 2024
Timeline
Office Manager
Advanced Contractors
05.2024 - 01.2025
Elementary School Teacher
Buncombe County Schools
01.2019 - 06.2024
Banquet and Fine Dining Server
Mountain Top Country Club
08.2016 - 12.2018
Bachelor of Arts - Education
Western Carolina University
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