Kendra Richards
Glenwood,IN
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
15
15
years of professional experience
Work History
Painting and Drywall Repair Contractor
Self Employed
05.2021 - Current
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
- Resolved conflicts among stakeholders promptly and professionally ensuring smooth progress throughout each stage of the project.
Quality Assurance Analyst
Pilkington Glass
12.2020 - 05.2021
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to improve workflows.
- Created and achieved product quality objectives and met product specifications.
VIP Cocktail Server
Indy Restaurants Concepts
01.2009 - 04.2020
- Maintained exceptional knowledge of menu offerings to accommodate dietary restrictions and preferences.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Maintained clean and organized bar area.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GED -
Southwestern Consolidated
Flat Rock, IN05.2003
Skills
- Project Scope Assessment
- Supply Management
- Subcontractor Relations
- Residential Construction
- Quality Control
- Project Support
- Project Oversight
- Budget Administration
Timeline
Painting and Drywall Repair Contractor
Self Employed
05.2021 - Current
Quality Assurance Analyst
Pilkington Glass
12.2020 - 05.2021
VIP Cocktail Server
Indy Restaurants Concepts
01.2009 - 04.2020
GED -
Southwestern Consolidated
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