Kendra Risse, ACoM
Director Of Operations
Summary
Proven Leader. Operational Innovator. Forward-Thinking, Patient-Focused Strategist
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Director of Operations
UAB St. Vincent's
01.2021 - Current
- Lead full spectrum of hospital operations: Facilities Maintenance & Construction, Safety & Emergency Management, Environmental Services, Food & Nutrition, Security, Clinical Engineering, Patient Transportation, Switchboard, Parking & Transportation, Volunteer Services, Conference Center and Lodging. Associate Experience Survey 11.54% above organizational score
- $1.3M FY23 revenue & $1.8M FY24 EBIDA increase across departments. FNS 23% revenue increase > PY through menu and inventory redesign.
- Parking program overhaul resulting in 41% increase in revenue > PY, 4.95/5 visitor rating, associate shuttle/remote lot lease termination with $607K annual savings and 1.5% sustained voluntary turnover reduction
Senior Property Manager
Physicians Realty Trust, LP
01.2020 - 01.2021
- Full P&L and operational responsibility for multi-site 800K SF MOB portfolio comprised of mixed-use acute-care, surgical facilities, clinical services and administrative offices. Developed and controlled annual operating and capital expense budgets for 15 ownership entities; full monthly financial variance reporting to varied stakeholders
- Drove engagement of internal team, third-party suppliers and service providers to deliver a high-quality, cost-effective environment of care, increasing operating margins/portfolio value through proactive identification of operating issues achieving historical to present high scores on Kingsley Tenant Satisfaction Survey
Property Manager
Healthcare Trust of America, Inc
12.2018 - 01.2020
- Maintained portfolio OPEX at 6.5% under budget for 400K square foot multi-state portfolio across four hospital systems. Resolved more than $400K in delinquent aged receivables through mass account reconciliations and collection efforts
- Utilized industry connections and market knowledge to achieve $28k/20% and $17k/11% reductions with janitorial RFPs. Audited leases and BAS schedules to recover $50k OT HVAC revenue. Applied ASHRAE standards across building controls for electricity expense reduction.
Education
A.B.A - Business Administration
Georgia Perimeter College
B.S - Economics
University of West Georgia
05.2001 - 01.2006
Skills
Green Team Chair
Space Planning Committee Chair
National Sustainability Steering Council
National MSW & Recycling Decision Team
ABIDE Ministry Market Council
Policy and Procedure Committee
Practice Greenhealth Award 2022, 2023 & 2024
FY23 Service Commitment Champion
IREM Associate of the Year, Alabama 2017
Strategic Planning & Execution
Team Leadership & Development
Operating & Capital Budgets
Change Management
Process Improvements
Patient-Centered Care
Data Analysis & Utilization
Timeline
Director of Operations
UAB St. Vincent's
01.2021 - Current
Senior Property Manager
Physicians Realty Trust, LP
01.2020 - 01.2021
Property Manager
Healthcare Trust of America, Inc
12.2018 - 01.2020
B.S - Economics
University of West Georgia
05.2001 - 01.2006
A.B.A - Business Administration
Georgia Perimeter College
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