Summary
Overview
Work History
Skills
Work Preference
Timeline
Generic

Kendra Rosario

Hillsborough,NC

Summary

Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results. Reliable and flexible, ensuring optimal performance in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Customer Represenative

PHE
Hillsborough, NC
04.2022 - Current
  • Managed customer inquiries through phone and email, ensuring timely responses to enhance satisfaction.
  • Resolved customer complaints by analyzing issues and providing effective solutions, improving retention rates.
  • Collaborated with cross-functional teams to streamline processes and improve overall service efficiency.
  • Trained new team members on customer service protocols, fostering a knowledgeable work environment.

Guest Services Coordinator

Sports Endeavors
Hillsborough, NC
04.2025 - 07.2026
  • Coordinated guest services operations to enhance visitor experiences during events.
  • Managed scheduling and communication between staff and guests to ensure seamless service delivery.
  • Developed training materials for new team members, improving onboarding efficiency.
  • Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.

Cashier Team Lead

Circle K Gas Station
Hillsborough, NC
08.2024 - 02.2025
  • Supervised daily cash operations and ensured accurate till management.
  • Trained new team members on customer service protocols and register operation.
  • Implemented inventory control measures to reduce shrinkage and improve stock accuracy.
  • Resolved customer complaints efficiently, enhancing overall satisfaction ratings.

Skills

  • Quality assurance
  • Payment processing
  • Customer service excellence
  • Assertiveness
  • Call handling
  • Inbound call answering
  • Active listening
  • Customer service
  • Order processing
  • Team development
  • Live chat support
  • Multitasking and organization

Work Preference

Location Preference

Remote

Salary Range

$0/hr - $1000/hr

Timeline

Guest Services Coordinator

Sports Endeavors
04.2025 - 07.2026

Cashier Team Lead

Circle K Gas Station
08.2024 - 02.2025

Customer Represenative

PHE
04.2022 - Current
Kendra Rosario