Kendra Saroop

North Lauderdale

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

year of professional experience

Certification

Work History

Banking Associate

TD Bank

04.2024 - Current

Opened, closed, and updated accounts for customers.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Balanced teller drawers and ATM cash.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Educated customers on features and benefits of banking products and services.
Educated customers on online banking and mobile banking applications.
Handled various accounting transactions.
Cash ordering twice per week, from Treasury.
Office supplies orders done in a timely manner twice per month.
All filing and organizing of all documents that were not E-signed.

Education

GED -

GED Online

Skills

Branch operations
Payment processing
Audit support
Derivatives trading
Attaining quotas

Cash handling
Customer Service-oriented
Transaction processing
Safety deposit access management
Vault teller operations